WalMart MoneyCard Customer Service Issues

I have been waiting for two weeks to receive a new debit card. Despite calling numerous times to remove the block from my account, I still cannot access my funds. This situation has forced me to borrow money for basic needs like food and transportation to work. Upon finally receiving the card, I discovered that I cannot use it until the block is lifted. Despite speaking to two different supervisors, including one named Julio who provided false information, I have not made any progress. The customer service from Walmart's Money Card has been extremely disappointing. I still cannot access my previous paycheck, and it is causing considerable hardship. I urgently need the block removed from my account so I can activate the new card and access my hard-earned money. The overall experience has been frustrating, and I hope to resolve this issue promptly.

I recently discovered that my Walmart Money Card has been stolen. Unfortunately, I am unable to report it as I do not have the card number. However, I have another active Walmart card ending in [redacted]. I kindly request to transfer the remaining balance of $93.42 from the stolen card to this active account. I have been receiving text alerts confirming this balance. Thank you for your assistance in resolving this matter.

I encountered an issue with my card being blocked for supposed unusual activity right after paying for express shipping for a new card. I was confused as the actual unusual activity seemed to be the withdrawal of $15 and $3 from my account by the company. Upon contacting customer service, I was informed that I need to submit my identification, which will delay the process further even after receiving the new card. I was disappointed to hear that they claimed they couldn't unblock the card immediately. This situation has caused a lot of frustration, and I have now sought legal advice on the matter. I hope for a swift resolution as waiting for access to my own funds has been quite challenging.

I recently bought a Walmart MoneyCard and used it for a one-time purchase. However, the card was unexpectedly locked, and I was asked to send pictures of my ID for verification. I sent the required images six times, and each time they were approved. It's been a month now, and I haven't been able to access my money or use the card. Due to this issue, I couldn't pay my water and power bills, leading to disconnection. I would appreciate it if the card could be reactivated promptly without any fees charged for this month. This situation has occurred multiple times, and if it persists, I will avoid purchasing Walmart MoneyCards in the future. Please assist in unlocking my card and releasing my funds as soon as possible before my bills are overdue. Thank you, Jarrod C., [redacted].

I have been waiting for almost a year to receive my tax return. Due to the year-end close, my tax preparer had to deposit my return on a Walmart Money Card. I have verified my identity with the IRS, but now WMC has blocked and closed my account. I submitted my driver's license, and even though my address is different, it matches the one on my tax return. I have tried to contact Walmart/Green Dot Bank through phone, email, social media, and tech support but haven't had any luck. I am concerned about receiving the balance or having the funds returned. It has been challenging to reach someone for help, and I am struggling financially as a result. I need assistance to resolve this issue promptly.

I recently bought a Walmart Visa debit gift card and loaded $[redacted] onto it. However, I faced issues using it and contacted customer service. They advised me to purchase a $25 Google Play card as a workaround. After speaking to Oliver from customer service, he assured me the balance issue was resolved within 24 hours. Despite this, only $[redacted] is reflected on my card instead of the expected $[redacted]. Oliver mentioned I would be reimbursed for the $25 Google Play card and receive a $50 inconvenience fee. I am confused about why the balance did not update as promised.

I recently purchased a Walmart Visa debit gift card at Walmart three days ago, adding $[redacted] at the counter, but unfortunately, the card has not been functioning. Following advice from customer service representative Oliver, I bought a $25 Google Play card to enable transactions, with the promise of reimbursement and a $50 customer service bonus. However, as of 5 PM today, my card balance remains at $[redacted] instead of the expected $[redacted]. I urgently need access to these funds and am seeking clarification on the situation. The delay in resolving this issue and the handling of the matter so far have left me very disappointed. Please contact me at your earliest convenience.

I recently had to dispute a transaction due to fraudulent activity on my card in California while I am in Virginia. The bank allowed me to dispute only one charge and issued me a new card. However, when I received the new card, it was locked, requiring me to send a copy of my ID for verification, resulting in a further delay of 2 business days. Despite not signing up for the card online previously, the system now fails to recognize any information I enter. I tried using WalmartMoneyCard.com/documentupload but the page seems unresponsive after entering my card number. Attempts to contact support by phone have been unsuccessful due to the card being locked, leaving me frustrated by the lack of assistance. I need guidance on how to provide my ID for verification and unlock my card, as this situation has inconvenienced me greatly and caused financial losses for an issue that was not my fault.

I am having issues with my Walmart Money Card as it keeps showing up as invalid, including my birthdate. I purchased the card on November 6, [redacted], and even added money to it but now I can't even get a refund or have my funds transferred. After numerous unsuccessful attempts to contact customer service, I finally spoke to a representative who provided me with a repair number for a follow-up call; however, I have yet to receive any assistance. I am frustrated with the poor customer service and the inability to resolve this matter promptly. I hope to either have my card fixed, get a replacement with my funds transferred, or receive a cash refund of $50. I advise others to avoid these cards due to these ongoing issues and lack of support from Walmart. Even with my receipt, I am unable to get any resolution.

I am Raymond E. B. Sr. I recently ordered a new card as my old one broke. However, upon receiving the new card, I discovered it was locked. Despite following the instructions on the card, I kept receiving a notification that it was locked. The instructions directed me to take a picture of my license and use walmartmoneycard.com/documentupload, which I found challenging as I'm not tech-savvy. I visited FedEx and had them upload a copy of my license twice, ensuring it was clear with all the necessary information visible. However, I received feedback both times that the document was unclear. I am frustrated as I have spent approximately $13 in FedEx fees with no successful resolution. I simply want access to my money without further complications. The process of replacing a card should be straightforward, but unfortunately, it has become a tedious and confusing ordeal for me.

My name is Albert Graham, and the email on my account is [redacted] I reported that my card was compromised, and now I am waiting for the new cards to arrive. I need to send a photo ID to unblock them before they arrive. I have a newborn baby who needs formula and diapers, as well as a 1-year-old and a 3-year-old. Waiting seven days for the new cards is already tough, and now I have to wait an additional two days after receiving them for you to review my photo ID before I can use them. Is there any way I can send my driver's license photo now to expedite the process? My check will be deposited tomorrow, but I can't access it until Wednesday or Thursday next week. My children need to be fed, and without my check, they have nothing to eat.

I provided all my personal information for the money card, but you said you couldn't verify me. I don't understand because I gave my social security number, address, phone number, email address, first name, and last name exactly as they appear on my card. I'm currently staying at a three-quarter house in Houston. I need to speak to a live representative to figure out what went wrong. If there is an issue with my social security number, I need to address it with the Social Security office. I simply wanted my card activated so I could reload it without carrying cash. I am confused by what happened and need assistance resolving this issue.

On Sunday, November 4th, [redacted], at 19:03 in Toms River, NJ, I bought a Walmart prepaid Visa card with $55 plus a $1 activation charge, totaling $56 at store number [redacted] in the electronics department. I used $35.61 at a register while shopping. The following day, I found that the last 4 digits of my social security number did not match the card, preventing me from checking the balance. Despite my multiple attempts, I couldn't reach customer service. I had misplaced my original Walmart debit card, which led me to buy the new one. I kept all receipts. Online, it showed my card was registered but did not match my SS# when checking the balance. Contacting Walmart and Green Dot Bank failed, with declined purchases at a register and online. The personalized card I received had my last name misspelled, and the SS# mismatch persisted. I am eager for a speedy resolution to transfer the funds from the troublesome card to the new one, requested due to the lost card report. My contact information is [redacted], MIA DENTICO, last 4 of SS# [redacted], and [redacted] Thank you for your prompt attention to this matter.

I have raised a dispute on my account. Some credits were given, but I am unable to download the dispute form from my online account due to issues registering my card. Despite trying for two days, the site does not accept my card number for registration. I have tried contacting customer service for two days without success. I urgently request the dispute form to be sent via email or U.S. Mail as I have discovered two additional unauthorized charges since filing the initial dispute. If I do not receive the form or confirmation of mailing by November 19th, I will switch my direct deposits to Netspend or Account Now. My details are as follows: Robert Clem, [redacted] Autumwood Dr. SW, Decatur, AL [redacted], Last 4 digits of SSA # [redacted], Telephone # [redacted]. Please ensure that I have a security password on file.

I recently had some unauthorized charges on my card, and after winning the dispute, I was promised a paper check for the $[redacted] refund. However, after waiting two weeks, I received a letter saying the funds were put back on my locked card. I contacted them again as I couldn't access the money, and now they are saying it will take another two weeks for the paper check to be sent. I urgently need the $[redacted] to fulfill commitments, and the delay is putting me at risk of eviction since I relied on the initial two-week timeframe given.

I contacted to request a replacement card as the magnetic strip was worn, causing issues with daily purchases. I paid $15 to expedite the new card, fully aware of the replacement fee. They informed me I could call back within 24 hours for a confirmation number and said my current card would be deactivated. I tried calling for the confirmation number, but I couldn't reach a live person as the old card number was no longer valid. Now, I'm unsure how to obtain my tracking number for the replacement card without being able to speak to anyone due to the outdated card number.

I purchased a Walmart Money card for $[redacted] and registered it, only to receive a personalized card that is now blocked. I'm frustrated because I live in a rural area without a printer to upload my picture ID, and my car is also broken down, preventing me from accessing the funds to buy auto parts online. Despite providing my ID at Walmart, I have been unable to resolve the issue after a month of calling customer service. I feel as though my money is being withheld unfairly. I am considering other options to address this situation and may involve the local news or legal action if necessary. My name is Kaysi R., my Social Security number is [redacted], my driver's license number is [redacted], and my card number is [redacted]. I've had a negative experience with Green Dot as well. I urgently need my card unblocked to access my funds.

I recently moved [redacted] miles to live with my sister after not seeing her for years. Due to a disagreement, I ended up homeless. My mother sent me $[redacted] on two separate cards via Priority Mail. I only used a small amount from one card when I received an email stating I needed to upload an ID to unlock the card. I am in an emergency situation and cannot easily obtain the required documents due to financial constraints. I have tried unsuccessfully and even offered $[redacted] to acquaintances to help me. I need access to that money urgently as it was meant to assist me in my current predicament. I have contacted customer support but have not made progress. If unlocking the card is not feasible, I hope there are alternative solutions to access the funds my family worked hard for. I am willing to provide any necessary verification to resolve this matter promptly.

I am experiencing difficulties verifying my identity and would like to discuss switching the card to be in my wife's name if resolving this issue proves to be challenging. Unfortunately, I cannot afford to purchase another card and transfer $25.00 to it. I specifically obtained this card for my new employer's direct deposit paychecks requirement. I have already provided my account and routing details to my employer. I am uncertain about the necessary steps to take. I am seeking assistance to resolve this frustrating situation. Initially, I selected your card and company as I believed it was the best option, but I am now facing a lack of customer service. Any help in resolving this matter would be greatly appreciated. Thank you for your support in fixing this issue. Have a pleasant day.

I recently purchased a Wal-Mart Money Card to use for Hulu and Netflix. I loaded $20 onto it, which isn't a significant amount. Despite them deducting my monthly charge, I can't access my funds. They requested my ID to be uploaded, which I did, but they claimed it was illegible and asked for it to be reuploaded. The online site isn't functioning, and I've also been charged an extra $5 fee. I find this situation frustrating as it feels like a theft of my hard-earned money since I can't access it. I've had no success reaching a live person on the phone. This experience has led me to believe that Walmart is engaging in deceptive practices. I hope to either retrieve the $5 taken from my card and gain access to my funds or at least communicate with a real person to address this issue.