WalMart MoneyCard Customer Service Issues

I had a card with unauthorized charges and they promised to send a replacement, which I never got. Despite emailing them to request another card, their system shows I have 2 cards, even though I only have 1. When calling, their automated system demands the last 4 digits of the missing card without an option to speak to a representative, ending the call if I don't provide a number. Emails take days for a reply, and I continue to be charged maintenance and card fees for a card I never received. There's been no refund due to the missing card, even though I was told a replacement would be sent soon in an email, which has not arrived after over a month.

After researching online, I visited a WM store to acquire a WMcard. Multiple employees praised the card, but mentioned a complex two-step activation process. Despite explaining my urgency due to my spouse's emergency, I encountered difficulties setting it up. After reaching out to customer service and facing more challenges, I am still struggling to resolve the issue on my own. I feel the store and other support channels were unable to assist adequately. I would appreciate speaking with someone directly about my experience, as it was quite frustrating. I hope to address my concerns before others encounter similar challenges. Thank you and have a pleasant day.

I used an old email to access my account, but now I can't access it. Customer service said they can't update my account info online, I need my debit card pin to access my money. I'm not sure where to update my account. Please assist! - Drew C.

I want to inform you that I have filed complaints with the BBB and the Consumer Financial Protection Bureau under case number [redacted][redacted] against Walmart Money Card and Green Dot. I encountered issues when sending $[redacted].00 to my mother on 11.21, as she did not receive the code to claim it. I then sent another $[redacted].00 on 11.22, but she couldn't collect it due to an error stating the daily limit had been exceeded, even though it wasn't. I tried to cancel both transactions using your online software, but it was unsuccessful. After speaking with customer service, I was asked to send screenshots of the failed attempts. Despite sending them to relevant authorities, no one has reached out or resolved the issue. Your system has flaws, impacting the receipt of funds and falsely indicating a limit was reached. This disrupted plans for a plane ticket to Chicago for my mother's Thanksgiving holiday. I demand a call at [redacted] for a resolution and expect compensation for the stress, holiday disruption, and poor service. If no action is taken, I will escalate my complaints. Thank you. Sincerely, David Bricker.

I lost my card on the 12th of this month. You charged me $3 on the 12th to send me a new card, ensuring it would arrive no later than the 21st. However, I stopped receiving text alerts and discovered a block on the new card. After multiple frustrating encounters with customer service, I managed to lift the block. Now, on the 28th, I still do not have my card or access to my money. I rely on this account for direct deposits and rent payments. The delay and conflicting information from customer service have caused unnecessary stress. I urgently need my card and my funds.

In August, my car was involved in a fraud case, and I was promised a paper check as a resolution. However, after waiting two weeks, I received a letter stating the check was put on my locked car. When I called, they explained they couldn't transfer it to my new card and would need to send another paper check. Frustrated, I agreed, but after waiting another two weeks, I got a second letter with the same message but no check. When I contacted them, they said they couldn't expedite the process. I'm now almost a month behind on rent and facing eviction. I urgently need the check by tomorrow to avoid being kicked out this weekend. Despite being told it would take two more weeks, it has already been almost two months since August, and I have yet to receive any money. I desperately need help with this situation.

My attempt to purchase cigarettes was declined, even though I got cash from the ATM for it. Customer service mentioned it was due to a deviation from my usual purchase behavior. I am 56 years old and have bought cigarettes for 42 years using my Wal-Mart money card. I recently bought 4 packs a few days ago with the same card. As a truck driver, I have been consistently using this card nationwide for almost a year, buying 2 packs of cigarettes daily. With Christmas around the corner, I am shopping for gifts for my grandsons all over the country. Although my spending may seem irregular, it is crucial for me to be able to buy essentials like cigarettes, food, presents, and clothing. Experiencing this decline with over $[redacted] in my account was quite embarrassing.

I recently received an email notifying me of suspicious activity on my Walmart Money Card and was directed to upload a picture of my driver's license on Walmartmoneycard.com/documentupload. However, after entering my 16-digit code and clicking "continue," the page remains unchanged. I attempted to make bill payments before learning of the block and now urgently need to resolve this issue. When calling customer service, I input my card number but am informed it is blocked and unable to reach a representative by pressing #5. This situation is concerning as I have been using this card without any problems for years.

I have been incarcerated for the past 13 months, and my belongings, including my wallet with my Walmart MoneyCard Mastercard, were stolen in December [redacted]. Without access to my card or its information, I suspect fraudulent activity on my account from October [redacted] to December [redacted]. I need assistance in investigating my account, which had a monthly deposit from the Department of Veterans Affairs until recently. I have terminated this deposit and wish to dispute any unauthorized transactions during the mentioned period. I am requesting a credit for all fraudulent charges and withdrawals made. Please urgently connect me with your fraud department for further assistance. Thank you.

I bought a Wal-Mart Money Card in-store but couldn't activate it online. Customer service representatives said the card number was invalid after multiple attempts. They advised calling the number on the back of the card, which led to the same issue. Frustrating experience as I can't activate the card for my online purchases. -Disappointed Customer

I've encountered issues multiple times where accessing my funds is hindered due to errors on your end. These recurring problems are unacceptable. Despite having the card for 6 months and setting up direct deposit to access funds early, as promised, I am still unable to use my money until Friday. This constant discrepancy is frustrating as I rely on my hard-earned money for daily expenses. I seek some form of compensation or resolution for the inconvenience caused, such as interest or discounts. The lack of transparency and reliability is prompting me to consider switching to a traditional bank account. I value clarity and prompt access to my funds, which for now, has not been met. Please address this matter promptly, as it is crucial for me to make informed decisions about my finances.

I am extremely frustrated with your company! I have bills to pay, and your automatic online service is not allowing me to transfer my funds from my vault to my card. This issue has persisted since early this morning, and it is now 4 pm. When will this problem be fixed? I am considering moving all of my banking transactions away from Green Dot to a more dependable bank. If I cannot access my money, are there alternative ways for me to do so? You should offer more options for customers in situations like this! Additionally, why am I being kept on hold for nearly 30 minutes when I call your contact number, only to be disconnected? I would appreciate some genuine answers and would like to know when these issues will be resolved. Thank you, I hope to hear from you soon.

I have encountered several problems with unauthorized charges on my card before, and it has occurred again recently. I followed the correct procedure by reporting it. However, the website mentions a form that can be emailed or printed, but I could not find it. Although I received my new card on 12/14/18 and activated it, my transactions show that a $69.96 charge made on 12/10/18 was credited back but has not reflected in my available balance. When I called for assistance, I was put on hold for a long time, and the representative I spoke to was rude and unhelpful. I am pondering switching to a different card as I find Walmart's service inefficient and uncooperative. I would like to escalate this issue to a supervisor and lodge a formal complaint.

I recently purchased a Wal Mart MoneyCard and had a frustrating experience trying to activate it over the phone. The representative I spoke with was difficult to understand and seemed to be working very slowly. Despite repeating myself several times, she still managed to input my information incorrectly. Subsequently, I received an automated message stating that my information did not match what they had on file, preventing me from using the card fully or personalizing it. It's important to me that my details are correct so I can make the most of my card.

I sent a Walmart Debit card to my granddaughter in Texas as her only Christmas gift. Unfortunately, when my granddaughter in Texas tried to activate the card, she was informed she couldn't because she is under 18. We requested to put the card in my name instead, but the customer service representative said it couldn't be changed. Consequently, my granddaughter is left without a Christmas gift, and the card is now deemed invalid. I am concerned as the money on the card cannot be used for Christmas or accessed, and I am unable to speak to anyone over the phone to resolve the issue.

Subject: Urgent Assistance Needed with Prepaid Walmart Card Good evening, I recently purchased a $[redacted] prepaid Walmart card under difficult circumstances and unfortunately cannot remember the PIN I set up during that time. I have been unsuccessful in resetting it online and urgently need assistance. I am quite frustrated and kindly request a refund for the amount on the card. If this matter is not resolved promptly, I will have no choice but to lodge a complaint. I would greatly appreciate speaking with a manager at your earliest convenience to address this issue. I am facing difficulties using the card for a large purchase as a credit option. The inability to reach a live representative through the customer service line on the back of the card has added to my frustration. It is crucial for me to have the funds refunded promptly. This situation is especially pressing as my mother has been hospitalized for over a month. I urge you to contact me as soon as possible to resolve this matter. Thank you, N.

On December 20th, I purchased what I believed were gift cards, one for $50 and another for $75. When I tried to send them as Christmas presents, I realized they were not gift cards. Upon returning to Walmart to return them, I was instructed to contact the customer service number on the wrappers, [redacted], for cancellations and refunds. Unfortunately, the automated system only allowed me to register the cards, which I didn't proceed with as I haven't opened the wrappers yet. After researching online, I found a different customer service number, [redacted], which I have not contacted. I seek to cancel both cards and obtain a refund of $[redacted] to my debit card used for the purchase. My contact number is [redacted], and I reside in Lawton, Oklahoma.

I recently purchased a personalized card from Walmart.com. Following my purchase, my account was unexpectedly locked, and I received an email requesting a photo ID submission. Despite sending in a picture, I was informed by customer service that it was not clear due to my worn ID. Consequently, I had to obtain a new ID from the DMV, incurring additional costs and waiting for the plastic card to arrive. Upon trying to upload the new document on the website, I encountered a technical issue where the continue button became unresponsive after entering my card number. This persisted even after multiple attempts, indicating it was not a problem with my device. I am seeking assistance to resolve this matter promptly. Thank you.

I lost, had stolen, or damaged my card and had to get a replacement. However, I am having trouble proving my identity on the Walmart MoneyCard website by uploading my ID. I need help to unblock my card or assistance in closing my account and transferring any remaining funds to my other bank. I lost all my possessions in the California Campfire, including my ID, so uploading it is a challenge. I have all the necessary information to speak to a live agent but the automated system is not allowing me to reach one. My contact number is [redacted].

I am experiencing an issue with a deposit I made on 4/11/[redacted]. The deposit was refunded to my card last week, and my card is now blocked, preventing me from accessing my funds. I reached out to customer service for assistance but received no help. I requested to speak to a supervisor, only to be denied. I was promised a callback within four hours, which did not happen. I was asked to provide a receipt for the transaction, but since it was done online and the money was returned to the same card, I don't have a physical receipt. I find it frustrating that my history cannot be reviewed with the transaction date I provided. I am seeking resolution as I feel like I am being given the runaround. Despite my request for the email address to send the information, I was unable to obtain it due to my supervisor request. I would appreciate clear communication from someone who can assist me effectively. My previous experience at a customer service call center taught me that customers should not be denied the opportunity to speak to a supervisor. I am still awaiting a callback that was promised within four hours and feeling frustrated by the lack of progress in returning my funds.