Basically just before contacting you on this subject I had been contacted by on of your lady salespersons who had contacted me about an update to my current package. This update would confer certain improvments inclding features such as availability of Box sets, improvement in my Land line and mobile systems to name a few.I considrd the matter and decided to go with the package. Two days later,after forther consideration I decided that I did not want the package and wanted to cabcel.I tried to contact Virgin Media by phne but to no avail.Every attempt ended with me being asked for a password which I had not got. Nowpasswords, like many things in life , passwords get lost iand forgotten if not used regularly ine certainly did !!! at this point I was looking for the usual "have you forgotten your password? but again to no avail. SohereI am tryin to cancel a contract I did not want - surely there is a cooling off period that applies to such matters Yours Sincerly Ron Haynes Account number *********.

GetHuman780108's customer service issue with Virgin Media from June 2018

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Cancel these changes ... My name is Ronald Haynes of ***, Southfield Rd Northampton NN**HJ.I want to talk to a person about a matter concerning a recent change of contract.*My phone number is ***** ****** *please remember, I want to talk to a person! !!!!
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Virgin Media

Changes to my package.
Customer service issue
Reported by GetHuman780108
Jun 13th, 2018 - 9 mons ago
I have an issue with Virgin Media too
Fixed
Seen by 6 customers so far
Similar issue to 69 others
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Timeline
GetHuman780108 started working on this issue
Jun 13th, 2018 1:48pm
GetHuman780108 indicated the issue is not fixed yet.
Jun 28th, 2018 5:18pm
GetHuman780108 indicated the issue is not fixed yet.
Jun 28th, 2018 5:24pm
GetHuman780108 indicated the issue is not fixed yet.
Jun 28th, 2018 6:00pm