On an estate with no other carrier, and no accessible support

GetHuman-iantb's customer service issue with Virgin Media from June 2018

Help with my Virgin Media issue
The issue in GetHuman-iantb's own words
Phone friends ... Phone line down, no support chat line working, but website search working!
No email either, Support Chat line not working, Support Phone line not working
Working, or choice of Broadband supplier
Paid every bill on the nail, by direct debit!
Mobile not working!
I have an issue with Virgin Media too
How GetHuman-iantb fixed the problem
I had to wait (several hours) until the the issue seemed to sort itself. Not what I expect.
Please help with my Virgin Media issue
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Virgin Media

Customer service issue
Reported by GetHuman-iantb
Jun 8th, 2018 - 6 mons ago
I have an issue with Virgin Media too
GetHuman-iantb shared how to fix
Seen by 11 customers so far
Similar issue to 340 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Email address on the account
GetHuman-iantb started working on this issue
Jun 8th 9:32am
GetHuman-iantb indicated the issue is not fixed yet.
Jun 8th 10:42am
GetHuman-iantb confirmed the issue is fixed. Hooray!
Jun 9th 12:09pm
GetHuman-iantb indicated the issue is not fixed yet.
Jun 11th 2:41pm