My daughter ordered tickets for capital ball on ***** tickets have not arrived despite...

GetHuman-biancacy's customer service issue with ViaGoGo from June 2018

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The issue and preferred resolution, in GetHuman-biancacy's own words:
My daughter ordered tickets for capital ball on ***** tickets have not arrived despite us tracking order on line courier company not had a scan from them since ***** we were advised by courier company to contact Viagogo as they need to look into it. She is going to miss the event as tickets not here and despite sending emails phoning help line no contact from Viagogo
I trust that ViaGoGo will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-biancacy
Jun 8th, 2018 - 10d ago
I have an issue with ViaGoGo too
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Seen by 4 customers so far
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GetHuman-biancacy started working on this issue
Jun 8th 7:57am