Internet switch from ATT to Verizon and questions about overages on data messages that I'm getting from Verizon.

GetHuman-dudgeon's customer service issue with Verizon Wireless from August 2018

Help with my Verizon Wireless issue
The issue in GetHuman-dudgeon's own words
Want to switch to verizon from ATT for internet. Need to know cost and details. Also, I keep getting emails saying the number ***-***-**** has used up all its data, but the guys at the Verizon Store keep telling me to switch to a cheaper plan because on average, we are not even using half of what we pay for. Confused.
GetHuman-dudgeon did not yet indicate what Verizon Wireless should do to make this right.
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Verizon Wireless

Customer service issue
Reported by GetHuman-dudgeon
Aug 12th, 2018 - 7 mons ago
I have an issue with Verizon Wireless too
Fixed
Seen by 10 customers so far
Similar issue to 3054 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-dudgeon started working on this issue
Aug 12th, 2018 7:00pm
GetHuman-dudgeon indicated the issue is not fixed yet.
Aug 12th, 2018 8:04pm
GetHuman-dudgeon indicated the issue is not fixed yet.
Aug 12th, 2018 8:05pm
GetHuman-dudgeon indicated the issue is not fixed yet.
Aug 12th, 2018 8:06pm
GetHuman-dudgeon indicated the issue is not fixed yet.
Aug 12th, 2018 8:06pm
GetHuman-dudgeon indicated the issue is not fixed yet.
Aug 12th, 2018 8:06pm