All my text disappeared on *******. My settings are set to save “forever”. Was there a...

GetHuman639637's customer service issue with Verizon Wireless from April 2018

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Help with my Verizon Wireless issue
Before contacting them, items GetHuman639637 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
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Waiting to see what went wrong with our suggestion for how to get Verizon Wireless help.
The issue and preferred resolution, in GetHuman639637's own words:
All my text disappeared on *******. My settings are set to save “forever”. Was there a glitch in the system yesterday? That’s the only thing that disappeared, everything else is intact. I need all those text back. Very important.
I trust that Verizon Wireless will make this right and come up with a resolution that is fair.
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Verizon Wireless

Customer service issue
Reported by GetHuman639637
Apr 29th, 2018 - 3 mons ago
I have an issue with Verizon Wireless too
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Seen by 2 customers so far
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Timeline
GetHuman639637 started working on this issue
Apr 29th 3:54pm