Venmo Customer FAQ

The small deposits Venmo uses for account verification typically appear within 1-3 business days, but sometimes it may take longer. If you haven't seen them within this timeframe, it's a good idea to double-check the bank information you entered to make sure it's correct. If you've verified your information and it's been longer than 3-5 business days, it's possible there may be a hold or issue with your bank. It could also be that the transaction has not come through yet. In this case, you may just need to wait a bit longer. However, banking errors and holds are rare, so it's best to contact your bank directly to inquire about delays.

If you need to dispute a charge on Venmo, first contact the other party involved in the transaction to resolve the issue. If that doesn't work, go to your Venmo account and select "problem with purchase" on the transaction. Provide all relevant details about the dispute. If the transaction was made with a credit card, you can also reach out to your credit card issuer to dispute the charge. It's important to report disputes as soon as possible because Venmo has a 180-day limit for reporting unauthorized transactions.

Venmo is a digital wallet and isn't traditionally associated with ATM withdrawals. As of now, the primary focus of Venmo is to facilitate transfers between friends, family, or other contacts and it does not support ATM withdrawals. However, with the Venmo debit card, you may be able to withdraw funds from your Venmo balance at ATMs that accept Mastercard. Please note that there may be fees associated with this service. If you encounter issues, ensure your Venmo balance is sufficient for the withdrawal. If problems persist, it might be a good idea to contact the support team.

If you can't make a payment due to "insufficient funds", even though your balance is sufficient, it would be a good idea to double-check your payment methods and make sure they're updated or correctly linked. Sometimes, these problems result from incorrect or outdated bank information. As for the 2 small amounts, this is Venmo's way of verifying your bank account. To clarify, these are temporary charges and will be returned to your account. However, these amounts may take up to 1-3 business days to appear in your bank account. If after this period you still don't see these deposits, we'd recommend reviewing your bank details and ensuring everything is accurate and up to date.

It could be that your payment exceeds the spending limit on your Venmo account, or your linked funding source might have been declined. You should ensure that your account doesn't have any restrictions and that your bank account or card has sufficient funds. Sometimes, Venmo might need a few days to process a transaction even though the money has been deducted from your bank account. If the issue persists, we'd recommend reaching out directly to Venmo to clarify the situation.