MaryAnn Hutchinson**:** PM (* minutes ago)*to Team**I HAVE ALREADY DONE THAT AND GOT NO...

GetHuman2599217's customer service issue with Venmo from March 2019

Help with my Venmo issue
The issue in GetHuman2599217's own words
MaryAnn Hutchinson**:** PM (* minutes ago)*to Team**I HAVE ALREADY DONE THAT AND GOT NO RESPONSE!!!!! THIS IS MY *TH ATTEMPT TO GET HELP!!! CALL ME AT ***-***-****. MY CAR PAYMENT IS IN JEOPARDY BECAUSE I CANNOT LOG IN BECAUSE I HAVE A NEW PHONE AND THERE IS NO PROMPT TO CLICK TO SAY I NO LONGER HAVE ACCESS TO THAT PHONE!!! CONTACT ME ASAP!!! I HAVE AN ACCOUNT WITH OVER *,*** FOLLOWERS AND DO NOT WANT TO HAVE TO PRECAUTION THEM ABOUT VENMO!!**PLEASE CONTACT ME ASAP!!!**Bank: Security Service Federal Credit Union*Routing Number: **********Old Number ***-***-**** NEW NUMBER: ***-***-******Again, my car payment is at stake!! Please contact me ASAP!!**AT WITS END,*MARYANN HUTCHINSON

GetHuman2599217 did not yet indicate what Venmo should do to make this right.

How GetHuman2599217 fixed the problem
I simply contacted customer service at ***-***-**** and hit the prompt that said "If your account has been frozen" and "immediately my problem was resolved when an actual Venmo agent got on the line. I was very relieved and pleased with the assistance provided.
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Venmo

Customer service issue
Reported by GetHuman2599217
Mar 26th, 2019 - 2 years ago
Fixed
GetHuman2599217 shared how to fix
Seen by 30 customers so far
Similar issue to 3509 others
0 customers following this
Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN

Timeline

GetHuman2599217 started working on this issue
Mar 26th, 2019 7:34pm
GetHuman2599217 confirmed the issue is fixed. Hooray!
Apr 1st, 2019 4:33am