Hi, my husband is locked out of his account because hisaccount still has his old phone...

GetHuman2221336's customer service issue with Venmo from February 2019

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Help with my Venmo issue
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Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
The issue in GetHuman2221336's own words
Hi, my husband is locked out of his account because hisaccount still has his old phone number. He’s tried to update it and he’s reset his Venmo password but it won’t let him proceed without receiving a text message, which is going to his old phone. I venmoed him funds which he needs to withdraw and now they’re stuck and neither of us can access him. We really need some help ASAP. His name is Matthew Whittaker and he has an open case but this has been going on for weeks. Please reset the old phone number you have for him (***.***.****) to his new number (** (***) ***-****) or somehow fix this so we can access our funds. Thank you! Amanda whittaker (*****@***.com)
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Venmo

Customer service issue
Reported by GetHuman2221336
Feb 16th, 2019 - 8 mons ago
I have an issue with Venmo too
Not resolved
Seen by 12 customers so far
Similar issue to 2958 others
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Timeline
GetHuman2221336 started working on this issue
Feb 16th 2:00pm
GetHuman2221336 shared this issue with friends on Facebook
Feb 16th 2:01pm