Before contacting them, items GetHuman2221336 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
The issue in GetHuman2221336's own words
Hi, my husband is locked out of his account because hisaccount still has his old phone number. He’s tried to update it and he’s reset his Venmo password but it won’t let him proceed without receiving a text message, which is going to his old phone. I venmoed him funds which he needs to withdraw and now they’re stuck and neither of us can access him. We really need some help ASAP. His name is Matthew Whittaker and he has an open case but this has been going on for weeks. Please reset the old phone number you have for him (***.***.****) to his new number (** (***) ***-****) or somehow fix this so we can access our funds. Thank you! Amanda whittaker (*****@***.com)
GetHuman2221336 did not yet indicate what Venmo should do to make this right.
I have an issue with Venmo too
How GetHuman2221336 fixed the problem
We are waiting for GetHuman2221336 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.