Declined message - Pay - I have a balance

GetHuman-jenniev's Frozen account issue with Venmo from April 2018

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The issue and preferred resolution, in GetHuman-jenniev's own words:
Pay ... Declined message
I have a balance
Answer to why I cannot pay.
Help with my Venmo issue
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Venmo

Frozen account issue
Reported by GetHuman-jenniev
Apr 23rd, 2018 - 3 mons ago
I have an issue with Venmo too
Not resolved
Seen by 2 customers so far
Similar issue to 588 others
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Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-jenniev started working on this issue
Apr 23rd 7:50pm