i have ordered and paid for a game, however it has not downloaded. Details as below.* P...
GetHuman2958504's Missing Items issue with Ubisoft from May 2019
Help with my Ubisoft issue
First: share to improve GetHuman2958504's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2958504 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman2958504's own words
i have ordered and paid for a game, however it has not downloaded. Details as below.* Promo Code PAYPAL****UK*----------------------------------------------------------------------------------------*** * * *** May **** **:**:** BST *Transaction ID: *********D******S * * *Hello Alan Johnson,*You sent a payment of £**.** GBP to Ubisoft EMEA SAS*(*****@***.com) ****It may take a few moments for this transaction to appear in your account.*Merchant *Ubisoft EMEA SAS ******@***.com **** ********* *Instructions to merchant *You haven't entered any instructions. ***Description *Unit price *Qty *Amount ** x PC (Download) - Far Cry * - Gold - WW *£**.** GBP ** *£**.** GBP *Subtotal *£**.** GBP *Total *£**.** GBP *Payment *£**.** GBP *Payment sent to *****@***.com **--------------------------------------------------------------------------------------------***Invoice ID: ********-------------------**Billing Address*Alan Johnson*** Pankhurst Avenue*Brighton, BN* *YN*United Kingdom*Phone: ***** *******Invoice*Qty *Product *Unit price (VAT ex) *VAT rate *Total** **Far Cry **Gold Edition**Platform : PC (Download)*Estimated delivery date: *************£**.***Discount****% *£**.***£**.****Shipping *£*.** **£*.***Total VAT *Total duty free *Total TTC**.** ***.** ***.****---------------------------------------------------------------------------------***** May *****Ubisoft EMEA SAS*-negative £**.***Payment**Paid with* PayPal balance**Transaction ID* *********D******S**Seller information* Ubisoft EMEA SAS* *** ********** *****@***.com**Invoice ID* ************Purchase details* * x PC (Download) - Far Cry * - Gold - WW* £**.*** Total* £**.**
GetHuman2958504 did not yet indicate what Ubisoft should do to make this right.
I have an issue with Ubisoft too
How GetHuman2958504 fixed the problem
We are waiting for GetHuman2958504 to fix the problem and share the solution with the rest of us customers.
Please help with my Ubisoft issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ubisoft customer problems.
We can help you get Ubisoft's attention and get better help faster. Tap below to get started.
Having Ubisoft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Ubisoft
Missing Items issue
Reported by GetHuman2958504
May 21st, 2019 - 4 years ago
I have an issue with Ubisoft too
Not resolved
Seen by 27 customers so far
Similar issue to 6109 others
0 customers following this
Timeline
GetHuman2958504 started working on this issue
May 21st, 2019 9:25am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th, 2019 9:20am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th, 2019 9:20am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th, 2019 9:36am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th, 2019 9:37am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th, 2019 9:38am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th, 2019 9:42am
Moving? We Make It Easy.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!
Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians