i have ordered and paid for a game, however it has not downloaded. Details as below.* P...

GetHuman2958504's Missing Items issue with Ubisoft from May 2019

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Before contacting them, items GetHuman2958504 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman2958504's own words
i have ordered and paid for a game, however it has not downloaded. Details as below.* Promo Code PAYPAL****UK*----------------------------------------------------------------------------------------*** * * *** May **** **:**:** BST *Transaction ID: *********D******S * * *Hello Alan Johnson,*You sent a payment of £**.** GBP to Ubisoft EMEA SAS*(*****@***.com) ****It may take a few moments for this transaction to appear in your account.*Merchant *Ubisoft EMEA SAS ******@***.com **** ********* *Instructions to merchant *You haven't entered any instructions. ***Description *Unit price *Qty *Amount ** x PC (Download) - Far Cry * - Gold - WW *£**.** GBP ** *£**.** GBP *Subtotal *£**.** GBP *Total *£**.** GBP *Payment *£**.** GBP *Payment sent to *****@***.com **--------------------------------------------------------------------------------------------***Invoice ID: ********-------------------**Billing Address*Alan Johnson*** Pankhurst Avenue*Brighton, BN* *YN*United Kingdom*Phone: ***** *******Invoice*Qty *Product *Unit price (VAT ex) *VAT rate *Total** **Far Cry **Gold Edition**Platform : PC (Download)*Estimated delivery date: *************£**.***Discount****% *£**.***£**.****Shipping *£*.** **£*.***Total VAT *Total duty free *Total TTC**.** ***.** ***.****---------------------------------------------------------------------------------***** May *****Ubisoft EMEA SAS*-negative £**.***Payment**Paid with* PayPal balance**Transaction ID* *********D******S**Seller information* Ubisoft EMEA SAS* *** ********** *****@***.com**Invoice ID* ************Purchase details* * x PC (Download) - Far Cry * - Gold - WW* £**.*** Total* £**.**
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Ubisoft

Missing Items issue
Reported by GetHuman2958504
May 21st, 2019 - a mon ago
I have an issue with Ubisoft too
Not resolved
Seen by 12 customers so far
Similar issue to 6109 others
0 customers following this
Timeline
GetHuman2958504 started working on this issue
May 21st 9:25am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th 9:20am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th 9:20am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th 9:36am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th 9:37am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th 9:38am
GetHuman2958504 indicated the issue is not fixed yet.
May 24th 9:42am