Missing weekly clan chest reward for two consecutive week. I opened the chest and jt is...

GetHuman2615472's Missing Items issue with Ubisoft from March 2019

Help with my Ubisoft issue
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman2615472's own words
Missing weekly clan chest reward for two consecutive week. I opened the chest and jt is empty. Most recent was gold tier, all my friends have it except me. I’m a competitive player and I spent alot of time on this game doing clan quests and stuff to make it gold tier. These high level gear score items is very important to me and my game progression. Please help me on this and send me the relevant items.
GetHuman2615472 did not yet indicate what Ubisoft should do to make this right.
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How GetHuman2615472 fixed the problem
Relogged and the chest appeared
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Ubisoft

Missing Items issue
Reported by GetHuman2615472
Mar 28th, 2019 - a mon ago
I have an issue with Ubisoft too
Fixed
Seen by 5 customers so far
Similar issue to 5041 others
0 customers following this
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Timeline
GetHuman2615472 started working on this issue
Mar 28th 10:51am
GetHuman2615472 confirmed the issue is fixed. Hooray!
Apr 3rd 11:59pm