I hit level ** and upgraded the gear in assasin creed odyssey. Then I went off to do le...

GetHuman-goldenme's customer service issue with Ubisoft from November 2018

Help with my Ubisoft issue
The issue in GetHuman-goldenme's own words
I hit level ** and upgraded the gear in assasin creed odyssey. Then I went off to do leader hunt and suddenly my game froze and crashed. I got sent to home screen and when i returned back in the game i was level ** and cant seem to figure out what happened and where all my saved progress went?.. I saved game every level from ** to ** at least * or * times. Help me get back my hard work because I dont feel like doing that again. Microsoft provided me with this case number **********.
GetHuman-goldenme did not yet indicate what Ubisoft should do to make this right.
I have an issue with Ubisoft too
How GetHuman-goldenme fixed the problem
Time change on xbox one x shifted all the saves
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Ubisoft

Customer service issue
Reported by GetHuman-goldenme
Nov 25th, 2018 - 10 mons ago
I have an issue with Ubisoft too
Fixed
Seen by 5 customers so far
Similar issue to 1835 others
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Timeline
GetHuman-goldenme started working on this issue
Nov 25th, 2018 4:14am
GetHuman-goldenme confirmed the issue is fixed. Hooray!
Nov 25th, 2018 7:13am
GetHuman-goldenme confirmed the issue is fixed. Hooray!
Nov 25th, 2018 7:13am
GetHuman-goldenme confirmed the issue is fixed. Hooray!
Nov 25th, 2018 7:13am