Hello, and I was playing Hungry Shark world on my iPhone *s and wanted to get a new sha...

GetHuman1486578's customer service issue with Ubisoft from November 2018

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The issue in GetHuman1486578's own words
Hello, and I was playing Hungry Shark world on my iPhone *s and wanted to get a new shark. So I pressed the shark and it said “Billing error, billing nor supported.” So I went and re-did my credit card* payment information in my Settings, yet nothing changed when I went back into Hungry Shark World. I would like to be able to purchase items, sharks, and gems in the shop but I can’t even open the top up screen without being blocked by the “billing not supported” thing.
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Ubisoft

Customer service issue
Reported by GetHuman1486578
Nov 3rd, 2018 - a mon ago
I have an issue with Ubisoft too
Fixed
Seen by 3 customers so far
Similar issue to 1544 others
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Timeline
GetHuman1486578 started working on this issue
Nov 3rd 11:42pm
GetHuman1486578 indicated the issue is not fixed yet.
Nov 5th 1:49pm
GetHuman1486578 indicated the issue is not fixed yet.
Nov 15th 4:41pm