I went to log in to my Uber Eats account to order food and I got an error message sayin...

GetHuman-luna_tec's customer service issue with UberEATS from March 2019

58733 similar
0 following
Help with my UberEATS issue
First: share to improve GetHuman-luna_tec's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-luna_tec's next move: call UberEATS.
The best way to get your problem resolved is to tap the button below to start calling UberEATS. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-luna_tec may need:
Name, Email address, and Phone number
The issue in GetHuman-luna_tec's own words
I went to log in to my Uber Eats account to order food and I got an error message saying something was wromg with a past order. I went to my account and it immediately took me to Uber Rides site( which I ahve never used). I could SEE my partner's credit cards but I couldn't delete them. It kept telling me that the last order wasn't paid for but we never got a call or an email or anything. We got the food. That was weeks ago. Bob tells e he used a different card than the one on the account. I tried to order today, it wouldn't let me. I tried to see if the last order was outstanding, the site showed it was paid for. I entered yet another card totalling FOUR cards they have now! None worked. ALL are more than fine. Why are they asking for credit card info and not allowing me to remove it? If they aren't going to use any of them to place this order or pay for a supposed back order, then what are they doing with them?! I can't even delete my account. Says b*c outstanding balance due! I called "customer service". A kid at home with another kid screaming in the background. She didn't see anything wrong on her end and couldn't delete the cards either. So they tell me there's an outstanding balance. They tell me there isn't an outstanding balance. I try to pay for a supposed outstanding abalance. Won't let me. The rep can't. I enter new credit cards in the hopes I can order food and pay whatever. Nope. So I try to delete the cards. Won't let me. So I try to delete my account. Won't let me. No one responds to emails. The phone *s are outdated and lead to a child. THIS IS STEALING.
GetHuman-luna_tec did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman-luna_tec fixed the problem
We are waiting for GetHuman-luna_tec to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-luna_tec fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-luna_tec
Mar 12th, 2019 - 5 mons ago
I have an issue with UberEATS too
Not resolved
Seen by 4 customers so far
Similar issue to 58733 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-luna_tec started working on this issue
Mar 12th 7:05pm