Before contacting them, items GetHuman-luna_tec may need:
Name, Email address, and Phone number
The issue in GetHuman-luna_tec's own words
I went to log in to my Uber Eats account to order food and I got an error message saying something was wromg with a past order. I went to my account and it immediately took me to Uber Rides site( which I ahve never used). I could SEE my partner's credit cards but I couldn't delete them. It kept telling me that the last order wasn't paid for but we never got a call or an email or anything. We got the food. That was weeks ago. Bob tells e he used a different card than the one on the account. I tried to order today, it wouldn't let me. I tried to see if the last order was outstanding, the site showed it was paid for. I entered yet another card totalling FOUR cards they have now! None worked. ALL are more than fine. Why are they asking for credit card info and not allowing me to remove it? If they aren't going to use any of them to place this order or pay for a supposed back order, then what are they doing with them?! I can't even delete my account. Says b*c outstanding balance due! I called "customer service". A kid at home with another kid screaming in the background. She didn't see anything wrong on her end and couldn't delete the cards either. So they tell me there's an outstanding balance. They tell me there isn't an outstanding balance. I try to pay for a supposed outstanding abalance. Won't let me. The rep can't. I enter new credit cards in the hopes I can order food and pay whatever. Nope. So I try to delete the cards. Won't let me. So I try to delete my account. Won't let me. No one responds to emails. The phone *s are outdated and lead to a child. THIS IS STEALING.
GetHuman-luna_tec did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman-luna_tec fixed the problem
We are waiting for GetHuman-luna_tec to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.