Uber EATS Customer Service Issues

Order Delayed, Poor Response, Missed Lunch Break, No Food All Day Hello, I placed an order at 12:50 pm from a restaurant near my location and expected it within 10-20 minutes. However, by 2 pm, I had not received my order. When I called Uber Support for assistance, they connected me with the wrong delivery partner, and I received no clear explanation for the delay. Due to this, I missed my lunch break, and as an employee working since 4 am without food, I was extremely hungry. The feedback I received was very disappointing. Thank you, UBER. I won't forget this experience and will make sure to inform my colleagues about it to prevent them from facing a similar situation. Thank you, Neville C.

I've seen that Uber Eats has raised prices again on March 18th. With a 30% increase in menu prices, delivery fees, a 15% service fee, and the expected tip, it's hard to justify the costs. A $15-$20 order can end up being $14-$15 in fees alone, on top of the restaurant's actual $10-$15 cost, plus a $5 delivery fee, $3 service fee, and $4-$5 tip, not to mention the $1.60 tax. It feels like double the normal expense without any restaurant specials like McDonald's two for $5 deals. Many of us are fed up with UberEats' high prices and plan to delete the app. The excessive charges and lack of discounts make it hard to support a company focused on profiting from customers. We'll be looking for alternatives, even for rides, to avoid supporting such greedy business practices. Thank you.

I need assistance with my food delivery to [redacted] Varnum St NE Washington DC [redacted] at Carroll Manor. The person delivering my food did not show up despite our communication and directions. I work at the front desk of Carroll Manor and was present, but the driver did not deliver the food. I spoke to him in both English and Spanish, giving him clear instructions to the correct building. He acknowledged understanding, but left without delivering the food. I made efforts to contact him, but he did not return, resulting in me not receiving my order. I am seeking a refund for this failed delivery.

To whom it may concern, I am writing to express my disappointment with the service provided by UberEats. My sister placed an order with McDonalds at 11:15am on Friday, March 15. Despite waiting for an hour with no updates, we contacted Customer Service and were informed that the order was being picked up. Following another 30 minutes without any progress, I called Customer Service and learned that there was a shortage of drivers in the area, leading us to cancel the order. I have several concerns regarding this experience: 1. Why does a company of UberEats' size not have enough drivers available on a busy Friday? 2. It is concerning that Customer Service provided conflicting information about the order status. Living just 10 minutes away from the restaurant, it is puzzling that delivery would take this long if the order was being processed during the initial call. 3. Despite being offered to pick up the order from the restaurant free of charge, this option did not align with the convenience we sought by ordering delivery in the first place. Overall, the service provided was unacceptable. I urge UberEats to address these issues promptly to prevent similar situations for other customers.

Dear team, I placed an order at 1:07 am with an expected delivery time of 2:15 am according to your app. After making the payment, I patiently waited for my order only to have it canceled at 2:25 am. Unfortunately, your app lacks chat support, leaving me with no one to contact. After searching for a contact number, I reached out to your agent, Priyanka, who was unhelpful. Priyanka and her supervisor, Monika, failed to address the issue and seemed disinterested in resolving it. Their lack of assistance and poor customer service experience has led me to reconsider using your platform. I believe a prompt response or acknowledgment of the issue would have been more appreciated. Regrettably, I will be uninstalling the app due to this unsatisfactory experience. Sincerely, Ayush D. Order ID: #A9B83

Hello, I placed an order at Lucky's Famous Burgers on March 13th, and unfortunately, it took well over an hour to be delivered. Despite no one notifying me about any issue, I had to contact the restaurant myself. They informed me that the food was lost, and a courier would contact me. After waiting an additional 40 minutes, I was eventually awakened in my hotel by a call that the food had finally arrived. The app kept changing the estimated arrival time numerous times, causing confusion and false hopes of the imminent delivery of the food. While I have been a loyal customer of Uber Eats for many years, this experience was highly disappointing. I am requesting a refund for my order from 3/13. Thank you, and feel free to reach out if you have any questions.

I ordered from Zaxbys last night, but my food was marked as delivered when it hadn’t arrived. The delivery person gave my order to someone else, and when it finally reached me, the driver was disrespectful. My food arrived cold and soggy after over an hour, it was inedible. Items were missing, and I couldn't reach anyone for help. I want a refund and a resolution from Uber Eats for this unacceptable experience.

Dear Customer Service, I am reaching out to share my disappointing experience with your company. Recently, I encountered issues with two separate orders placed through your service. Firstly, I ordered dinner from Leon using my first Uber Eats order, which never reached me despite the app indicating it was dispatched and delivered. I received no communication from the driver and was left without my meal. Following that, when ordering ice cream for my friends, I faced the same problem. Although my account details were correct, the order appeared as delivered without any contact from the driver. I promptly contacted your team via email but have not received a response. Regrettably, these incidents have left me dissatisfied with the service provided. I expect a refund for both orders and, as a result of these experiences, I will not be utilizing your services in the future. Sincerely, Molly Burland Smith

Reference Number for Customer Service Call: [redacted]90 I made three orders for the same meal from the same restaurant on 3/15/[redacted]. The first order, #E7F2D, placed at 2:31pm, was on its way, but the driver Gilbert was at my location when the order got canceled. I wasn't charged for this. The second order, #793D2, placed at 4:07pm, was being tracked, but I didn't receive any attempt to contact me from the driver. He canceled the order without coming to my door, even though it's in my delivery instructions. This order cost me $46.37. Upset and pregnant, I placed the same order a third time for $46.37 after not receiving the second one. When I called customer service, they investigated with the driver, who didn't respond. I find it unethical and disappointing that Uber didn't issue a refund for an undelivered order caused by the driver's negligence.

I placed an order at Deepam Tiffin Centre with the order ID #02F81 today for dosa. My contact number linked to the account is [redacted]. The delivery person was extremely rude. Initially, he claimed he had arrived, but I had to wait for more than 10 minutes after he said so. When I called him to inquire, he used disrespectful language and hung up on me. When he finally delivered the order, he was confrontational and threatened me when questioned about the call. His behavior was unacceptable and unprofessional. His name is Prasath. I believe appropriate action should be taken to avoid similar incidents with other customers. It's essential to screen and train delivery personnel properly before hiring them.

I experienced issues with two separate orders. The first order was only partially delivered, and in the second order, the food was cold. After contacting Uber support via email, they offered a refund of $27.52 for the first order, but I only received $5.27. Despite my attempts to have this corrected over the phone, they have been unresponsive. Additionally, for the second order, I did not receive any refund for the inedible cold food. I reached out to customer support for help, but they have not resolved the issue or refunded the charges. The food delivered from McDonald's was undercooked and unsafe to eat, so I couldn't even feed it to my dogs.

Yesterday, I placed an order from Shun Cheong Chinese Kitchen through UberEATS. While tracking the delivery on the app, I noticed the delivery person, Samb, was not coming to my location. Despite sending messages asking for him to call me, he did not deliver my food. The app even showed the messages as "Read" but my food was marked as delivered incorrectly. I waited for 10-15 minutes in my building lobby, but he never arrived. I was charged $10.89 for the order and would like a refund, please. Thank you.

I used the Uber Eats app to place an order. I had to cancel due to an emergency room visit for an injury. I reordered the same meal within an hour from Birds Nest Cafe. I received and was charged for both the canceled order and the new one. Customer service, specifically Josh and his supervisor Ana, informed me that the charges could not be refunded as the restaurant had prepared the canceled order. However, I believe I should only be charged for the meal I received, not the canceled one that I did not get. The app did not clearly state that canceling would result in automatic full charges. I'm disappointed with the response from customer service and feel like I was misled. I request a refund for the meal I didn't receive, as I ended up paying more than I should have.

I ordered a pizza through Ubereats from Delicious Pizza. After receiving confirmation that my order was being prepared, it was unexpectedly canceled an hour later without explanation. Upon contacting the restaurant, I learned that the first delivery driver took the order, and then another driver came and took it from them. UberEats explained that the initial driver had canceled the order and the second driver realized the pizza was already taken. The lack of communication led to a disappointing experience as the first driver essentially stole our food. While I was assured a refund, I believe a new pizza should have been delivered at no cost due to the inconvenience caused by your driver's actions. I kindly request compensation in the form of a free replacement order from Delicious Pizza. Thank you for addressing this matter promptly.

I am Daniela Duran. I made a purchase on Uber Eats on March 16, [redacted], at 5:34 p.m. from Gino’s Pizza at [redacted] Uniondale Ave, Uniondale, NY, [redacted]. Due to accidentally clicking “order,” I immediately canceled the order. I contacted customer service and was informed I couldn't get a refund as the food was already being made. When I reached out to the restaurant, they stated the food was prepared, raising doubts as to how it was readied so quickly. I just wanted a refund for the unintended order, but no one helped me in that regard. I wish to escalate this matter to your corporate office or a supervisor as it's bewildering that I can cancel an order but can't get a refund for an order that was canceled and not delivered.

I made an order at 10:32 p.m. on Saturday, March 16th, expecting it to arrive by 11:10 p.m., but the estimated delivery time kept getting pushed back to 11:40 p.m. I was frustrated and decided to contact UberEATS for clarification. The representative told me we could cancel the order or wait for a driver. Initially, they said a driver was assigned, but then retracted that statement, leaving us confused. Eventually, they canceled the order without any charge. Waiting an hour for fast food delivery was unacceptable, and the customer service experience was disappointing. This incident has made me reconsider using UberEATS in the future, despite being a regular customer.

Hello, I encountered a technical issue while placing my order, resulting in double orders being sent to the restaurant. Despite only pressing the pay button once for an order of $23.55, the error led me to inadvertently place the same order twice separately. I did not intend to order two meat combos, but due to the glitch, I ended up with duplicate orders. I never received a notification about the errored cart, which led me to reorder. I urge for a refund for the duplicate order as I only meant to make one purchase. Furthermore, I am disappointed with the automated responses I received, which did not seem to address my specific situation. Unless this matter is resolved, I am inclined to discontinue using the UberEats app and explore alternative food delivery services.

At approximately 8:30 pm, I placed an order at Fuddruckers for four cheeseburgers, three fries, and one order of onion rings under Order #A13B8. Upon delivery, I noticed they only brought three cheeseburgers with three fries, missing a 1/2 pound cheddar burger with onion rings. My attempts to resolve the issue with Fuddruckers were futile. Despite speaking to the manager twice, they failed to resolve the problem promptly. They offered to send another Uber driver, but it never arrived due to being busy. I even had to seek dinner elsewhere for a family member who hadn't eaten. This experience was disappointing, considering our long history with UberEats. I am requesting a refund of $8.87 for the missing items and the inconveniences caused. Failure to address this issue adequately may result in discontinuing our use of UberEats services.

I requested an order for delivery at Zumiez in the mall, where I work. I left specific instructions for the Uber driver to bring the order inside since I couldn't leave the store as the only manager on duty. The driver accepted the order but then declined to bring it into the mall citing multiple orders. This was my first negative experience with an Uber driver delivering my food, and the driver was not cooperative. I am requesting a refund because despite the driver acknowledging my request, they refused to take a few moments to drop the order at my store. My store is located right next to the mall entrance, making it a quick drop-off. The driver advised me to seek a refund as they were unwilling to deliver the order inside.

I am a resident in Robins, Georgia. I have noticed that UberEats seems to be discriminating against my area by not providing the same quality of food delivery as they do for residents just a few miles away in Houston County. For instance, even though both Firehouse Subs locations in Warner Robins - one on Watson Boulevard and the other on Russell Parkway, both managed by Mr. McCombs - the UberEats service only delivers from the Watson Boulevard location, not the Russell Parkway one near my address at [redacted] Wall Street. Mr. McCombs has no control over this issue, as it is up to UberEats to resolve. It appears to be a case of geographical discrimination. Why does UberEats operate differently for two locations owned by the same individual in the same city? Your prompt attention to this matter is greatly appreciated.