Uber EATS Customer Service Issues

I recently experienced extremely rude customer service, which left me feeling frustrated and unheard. The lack of empathy and professionalism from the "shift managers" in customer support was disheartening. Despite making several attempts to address my concerns, I was met with dismissive responses, further exacerbating the situation. As a loyal returning customer, I am deeply disappointed by this treatment. I strongly believe that the issue regarding the undelivered items needs to be addressed promptly, and a refund is warranted for the items I paid for but never received. Seeking resolution is essential in rebuilding trust as I have encountered recurring problems with Uber Eats services in both ordering and customer support. I have also taken the necessary steps to involve my bank in disputing the charge, as this experience has been incredibly unsatisfactory.

I was surprised to discover a delivery cut-off in Janesville, Wisconsin that affected my home on Tisbury Drive. Our address at [redacted] Tisbury Drive was declined due to being slightly outside the current delivery range. It's located in one of the city's largest neighborhoods. This decision seems arbitrary as we are only 0.25 miles from the boundary line. The boundary appears to be drawn right in the middle of the city and neighborhoods, preventing many potential customers from ordering while allowing others just across the street to do so. Typically, boundary lines are placed on the outskirts of cities where there are fewer residences. I recommend reviewing the map for Janesville to better understand this issue.

Reference number [redacted]48 / Order number 28C4C Good evening, My experience with Uber Eats has been quite frustrating. Recently, I had an order delivered by Sarah which was completely wrong due to her not checking the receipt properly. This mistake caused unnecessary inconvenience as I had to contact the restaurant to reorder. When contacting Uber Eats customer service, I encountered difficulties as they insisted I reorder and pay again. It seems unreasonable to pay twice when the restaurant has already prepared my correct order. Uber Eats should take responsibility for their error and arrange for a new delivery without additional charges. Uber Eats should ensure better training for their drivers to avoid such mistakes in the future. I have faced multiple issues with incorrect orders from Uber Eats, and the lack of efficient customer support is disappointing. I plan to leave feedback to inform others about these challenges I've experienced. I also hope the CEO of Uber Eats recognizes the need for improvements in their service.

I am extremely disappointed with the treatment I received from an UberEats call representative and their supervisor, Dell. My food was never delivered, despite my efforts to contact the driver. After canceling my order, the driver falsely claimed to have been at my location. I had lengthy discussions with two representatives regarding reference number [redacted]53, but Dell insisted on not refunding me, although the food was never delivered. Now, I am left with a hungry child and no food, feeling frustrated. I am seeking a refund as I did not receive the service I paid for.

I ordered fried rice from a Chinese restaurant and specified no onions due to my allergy. Upon delivery, the food contained onions. I contacted Ryan from Uber Eats Customer Service, call number: [redacted]18, but he insisted I had not mentioned my allergy so no refund could be processed. I called back and spoke to another representative who promptly provided a full refund after reviewing my case. I found Ryan's lack of assistance frustrating and his comments implying negligence on my part unacceptable. I believe the customer service experience was poor and request appropriate compensation to address this issue with Uber Eats.

I placed an order on UberEats tonight around 5:20 pm. The estimated delivery time was 35-45 minutes. I received a notification at 5:56 pm that the order was picked up for delivery. By 6:10 pm, the car had returned to the restaurant. I contacted the driver and the restaurant, who mentioned an issue with one of the items. The driver returned with the missing item. While I appreciated the effort, the delivery took over an hour, leading to two items being noticeably colder due to early preparation. Mistakes happen, but I believe some form of compensation should be considered for this inconvenience. Thank you.

I'm Norma, and I am extremely frustrated with the service I received. I made an error with my address on my order, so I immediately canceled it and placed a new one with the correct address. To my dismay, I was charged for both orders. When I contacted customer service, "Mia" mentioned an investigation was needed before refunding me for the first order. After some back and forth, they promised a refund in a few days. However, my second order got canceled without my consent. When I inquired, I was told conflicting stories, and even the supposed supervisor, "Jane," didn't provide any resolution. The lack of consistency and transparency in the interactions left me feeling dissatisfied and disappointed. I doubt I will use this service again and feel let down by the unprofessional conduct of the staff involved.

I placed an order on March 2nd around 7:45 pm at Hakata Ramen for a total of €36.25. However, after an hour, my order still hadn't arrived. I received a call from the restaurant informing me that my order had been picked up by the wrong driver and delivered to the wrong person. They advised me to contact Uber Eats support. I called twice, the first time a representative asked me to wait and the call got disconnected. After waiting for 15 minutes, I called back. The second representative understood my issue, canceled the order, and assured me of a refund. Thinking everything was resolved, I left to eat. However, around 10 pm (2 hours after placing the order), the driver called saying he was outside my building. I informed him that the order was canceled. He then mentioned returning it to the restaurant but falsely marked the delivery as completed in the app. I have yet to receive my refund and kindly request prompt action. Sincerely, Joris Plet.

Subject: Urgent - Delayed Delivery Issue Hello, I am reaching out regarding my order placed at 2:47 pm today, which has not been delivered to me yet. I made contact with the delivery person around 3:30 pm, and despite discrepancies in his location, he insisted he was at the gate. Unfortunately, he has not moved for the past 40-50 minutes, even though the restaurant is just a 7-10 minute bike ride away from my location. I attempted to contact Uber Eats support at +[redacted]22, but encountered difficulties with the language selection menu. The delivery person, Suraj, has stopped responding to my messages, adding to the frustration. I have attached screenshots showcasing his stagnant location and our conversation for reference. This recurring issue with Uber Eats delivery is disappointing, and I am hoping for a swift resolution to this matter. Thank you.

Hello, I'm Shamya Hunter, a 21-year-old Uber Eats user. I placed an order for Red Lobster through the Uber Eats app on March 10, [redacted], for $46.09. Despite multiple updates on the delivery time, my food never arrived. I called customer service, and they mentioned my food was ready but never made it to me. The next day, March 11th, I tried ordering from Red Lobster again. The food arrived warm but needed to be reheated in the microwave. Feeling disappointed and frustrated, I believe I should be fully refunded for both orders due to the inconvenience and poor service experienced. I have contacted customer care and was advised to reach out via email for further assistance.

I made a purchase on March 6 through one of your couriers to receive a waived booking fee. However, I was incorrectly charged $7 for the booking fee. Subsequently, an additional $40.41 was debited from my bank account without prior notification from Uber Eats. Despite seeking assistance through the in-app support, I was informed the charge was pending and would be rectified by my bank, which did not occur. In a further chat, I was advised this extra charge was linked to a previous February 23 order that had already been paid for. Contacting the Uber Eats helpline led to instructions to email an address that is now inactive. As a loyal Uber Eats customer, I am extremely dissatisfied with the lack of support and attention provided by the customer service representatives. I am seeking a refund of $47.41 for the excess charge and the booking fee.

I made a purchase on March 6 through one of your delivery services to receive waived booking fees. However, I was mistakenly charged an additional $7 for the booking fee. Subsequently, $40.41 was debited from my bank account without prior notification by Uber Eats. After contacting your in-app support, I was informed that the charge was pending for correction by my bank, which did not occur. Following up on the matter through the app, I was informed that the sum was for a past order from February 23, which had already been paid at the time of purchase. Despite reaching out to the Uber Eats support hotline and being directed to an email that is no longer accepting messages, I have been unable to resolve the issue. As a loyal Uber Eats customer, I am deeply dissatisfied with the level of support provided. I am seeking a refund totaling $47.41 for the excess charge and the booking fee.

I ordered grilled chicken three times last night from two restaurants, MMA Kabab & Rolls and Cafe Grill. Each time I tried to place my order, it took me to the payment processing page, but then I encountered an error. Despite the errors, money was deducted from my credit card. I later checked Zomato and Swiggy, only to find out that these restaurants were not accepting orders. Uber Eats, however, did not inform me of this beforehand, which led to my money being deducted ($[redacted], $[redacted], and $[redacted]) without the orders going through. I am seeking a refund for these failed orders. Additionally, it is important for Uber Eats to address the issue of not informing customers when a restaurant is not accepting orders online to prevent similar incidents from happening to others. It should be fixed promptly if this is a bug.

I recently learned that beginning March 18th, a 15% service fee will be added. I uninstalled Postmates just a week after downloading it due to the excessive additional costs of up to $20 on top of delivery fees and taxes. As a loyal UberEats user, I am disappointed by this decision. I urge the company to reconsider this fee as it may not sit well with many customers like myself. I hope there will be promotions and discounts to offset this fee. I felt compelled to express my frustration as this new fee seems unreasonable. I wonder how this fee will affect the drivers' earnings, as it may impact tips negatively. If I do use the service after March 18th, unfortunately, the added fee may impact my ability to tip the delivery drivers. Just sharing my thoughts, Regards, Jade W.

I recently tried to log in to my Uber Eats account to order some food, but encountered an error message regarding a past order issue. Upon accessing my account, it redirected me to the Uber Rides site, which I have never used before. Strangely, I could view my partner's saved credit cards but was unable to remove them. The system indicated an unpaid last order, even though we received the food without any notification. Weeks later, my partner informed me he used a different card for that order. Despite checking if the last order was paid for today, it showed as settled. I provided additional credit cards, but none of them were accepted, although all were valid. I wonder why Uber Eats is requesting credit card information without enabling me to utilize them or remove them from my account. I attempted to delete my account, but it stated an outstanding balance preventing me. Contacting customer service didn't resolve the issue as they couldn't identify any problems. I tried to settle any supposed outstanding balance, but the system and the representative couldn't process it. Despite numerous attempts, including adding new cards, I couldn't place an order, and removing cards or deleting the account was also futile. Communication through email was unanswered, and the provided phone numbers were unhelpful. This situation is concerning and frustrating.

I had a disappointing experience with my meal order from Roosters Peri Peri on March 10th. Order number #B88E8. Unfortunately, the delivery was incorrect, and the delivered meal was cold and wet, not what I had ordered. Attempts to contact the restaurant were fruitless, and the Ubereats app's solution was unsatisfactory. I had to cycle to the restaurant in Stratford to correct the order when I had paid for delivery. Despite reporting the issue, I have not received proper assistance from Ubereats customer service even after two days. I am requesting a full cash refund for the delivery charge due to the inconvenience. I am disappointed with the experience and may not use this service again.

I placed an order on February 28th, [redacted], but my initial payment through card failed, so I reordered paying in cash. However, shortly after, my bank alerted me about being charged twice for INR 92.70. I reached out to UberEats support, and they assured me that a refund was initiated and would reflect in 5-7 business days. When I followed up yesterday, they denied receiving any payment. This discrepancy is frustrating as they initially confirmed the refund process but are now claiming otherwise. It has been 15 days, and I am yet to receive my refund. I urge you to address this issue promptly, or I will escalate it further to UberEats' higher management and consider filing a formal complaint.

Hello, I would like to inquire about my recent order. I usually opt for cash on delivery, but during my last transaction, the delivery person informed me that it had been paid online already. After checking the app, I noticed an issue with the payment method. I attempted to place a new order to pay in cash immediately, but it has been twenty days, and the problem persists. Despite my willingness to settle the outstanding amount, the payment method keeps defaulting to Paytm. Consequently, I have started using alternative food delivery services. I kindly request your prompt assistance in resolving this matter. If the problem persists without a resolution or explanation, I will have no choice but to uninstall the Uber Eats app.

Subject: Issue with Uber Eats Charges Dear Uber Eats, I am reaching out regarding concerning unauthorized charges on my account. My name is Gustavo Medina, and I can be reached at [redacted] or [redacted]. I have noticed two instances of unauthorized transactions: one in August [redacted] for $[redacted].52 and the other in January to February [redacted] for $[redacted].08. Upon investigating with my bank, it was confirmed that these charges were made by Uber Eats. I have contacted your customer service and provided all necessary proof of these unauthorized transactions. I kindly request for a prompt resolution to this matter and a refund of the charged amounts. I am prepared to take further action if needed to address this fraudulent activity. Thank you for your attention to this matter. Please contact me if you require any additional information. Sincerely, G.M.

I have attempted to reach your customer service both via phone and the app without success. The representatives I spoke with were unable to assist me and I found myself repeating my issue with no resolution. My family and boyfriend, who share the same delivery address, have been receiving free delivery offers through the "share a courier" option from various restaurants on the app. However, when I check my phone at the exact same time they receive these offers, I never have the same free delivery options. Even when shown by my sister or others that they have multiple stores with free delivery, I don't see the same options on my app. This discrepancy seems unfair considering we share the same address. I use the app frequently, so I am puzzled as to why this is happening. I only seek clarification on why I don't receive the same offers as the others in my household. Any assistance on this matter would be greatly appreciated.