I ordered from Red Robin breakfast and I cancelled the order before the time in which I...

GetHuman-sheenacj's customer service issue with UberEATS from January 2019

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I ordered from Red Robin breakfast and I cancelled the order before the time in which I would be charged and the restaurant approved of purchase. I cancelled because I forgot to add an item to the order and I was told I wouldn’t be charged. However after I cancelled and reordered (less than ** seconds later) I emailed that I would be charged $** for the cancellation. **This is completely unfair because I cancelled in less than ** seconds before the order was being prepared and I reorder to the same exact restaurant in less than ** seconds after I added my new items. **I never really have any complaints about ubereats but this is ridiculous and if I’m unable to receive my full refund for my first cancellation, I will cease my use of this app altogether because this is insane.
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UberEATS

Customer service issue
Reported by GetHuman-sheenacj
Jan 16th, 2019 - 9 mons ago
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GetHuman-sheenacj started working on this issue
Jan 16th 3:37pm
GetHuman-sheenacj indicated the issue is not fixed yet.
Jan 16th 3:38pm