I have a package coming via UPS and I can't be home during the days and times UPS makes...

GetHuman1340938's customer service issue with UPS from October 2018

Help with my UPS issue
The issue in GetHuman1340938's own words
I have a package coming via UPS and I can't be home during the days and times UPS makes deliveries. I'd like to pick it up at The UPS Store location a few blocks from my residence. I have the tracking number. I signed up for a My Choice account, but it won't allow me to use UPS's Change Delivery feature for this package.

GetHuman1340938 did not yet indicate what UPS should do to make this right.

How GetHuman1340938 fixed the problem
I tried to call UPS about this issue and when that didn't work, I sent them an email and tried the gethuman.com website. I had just signed up for a My Choice account when this issue came up. UPS sends by U.S. Mail an activation code that new My Choice users must enter online within a set amount of time. This code permanently unlocks the Change Delivery feature. I entered the code and now my package will go to The UPS Store a few blocks from my residence so I can pick it up.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UPS customer problems.
How Do I Track My Ups Package?How Do I Let Ups Know About My Missing Delivery?How Do I Change a Ups Shipping Address?What Do I Do If My Ups Package Says "Delivered" but I Don't Have It?
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Customer service issue
Reported by GetHuman1340938
Oct 14th, 2018 - 4 years ago
GetHuman1340938 shared how to fix
Seen by 21 customers so far
Similar issue to 3059 others
0 customers following this
Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account


GetHuman1340938 started working on this issue
Oct 14th, 2018 12:03am
GetHuman1340938 confirmed the issue is fixed. Hooray!
Oct 15th, 2018 12:20am

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