I changed phones and forgot to update my phone number on twitter settings. Now you lock...

GetHuman-joaqs's customer service issue with Twitter from September 2018

12822 similar
0 following
Help with my Twitter issue
GetHuman-joaqs's next move: call Twitter.
The best way to get your problem resolved is to tap the button below to start calling Twitter. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-joaqs may need:
Username, Email on Account, Phone Number, Password, and Name of Account Holder
The issue in GetHuman-joaqs's own words
I changed phones and forgot to update my phone number on twitter settings. Now you locked my account and keeps sending me to the screen to send the code to my old phone number which I no longer have access to. Somehow, I was able to update my twitter password thru my recovery email but you still keep sending me to the "send code" screen after updating my password? Isn't my recover email enough to verify that it's me who is trying to access my account? What to do? I don't remember tweeting anything that may have violated twitter rules. Please help. I've had that account for years.
GetHuman-joaqs did not yet indicate what Twitter should do to make this right.
I have an issue with Twitter too
How GetHuman-joaqs fixed the problem
We are waiting for GetHuman-joaqs to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Twitter's attention and get better help faster. Tap below to get started.
Having Twitter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Twitter email you?
This email address isn't valid
Follow this issue
See how GetHuman-joaqs fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-joaqs
Sep 25th, 2018 - 4 mons ago
I have an issue with Twitter too
Not resolved
Seen by 2 customers so far
Similar issue to 12822 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-joaqs started working on this issue
Sep 25th, 2018 2:17am
GetHuman-joaqs shared this issue with followers on Twitter
Sep 25th, 2018 2:17am