I used turbo tax for my **** taxes.i used turbo tax again for my **** taxes and importe...

GetHuman-jmaus's customer service issue with Turbo Tax from April 2019

Help with my Turbo Tax issue
The issue in GetHuman-jmaus's own words
I used turbo tax for my **** taxes.i used turbo tax again for my **** taxes and imported the info from last year for this year. After sending the **** ones in I was informed they were rejected because the AGI didn’t match from ****. After doing some research I found that the irs doesn’t have any record of my **** taxes being filed. I changed my **** AGI to $* and they accepted my **** return. I owed in **** and the state accepted my cc payment and I was charged a fee by turbo tax but I never did get charged by the federal branch on my cc. I never received an email saying **** was rejected. I have paperwork saying I payed with my cc through turbo tax and that I filed. Why was the **** federal never filed?

GetHuman-jmaus did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-jmaus fixed the problem
I called turbo tax customer service at the number on their website. Gethuman was no help in getting ahold of them. I went through all the prompts on the turbo tax site and asked for a live human. That all took about *-** minutes. I talked to a tax pro and apparently my **** taxes were never filed. I have the paper copies and a saved file on my computer but turbo tax has no record of filing my taxes. They can see I used their site but since they have no record they can’t help me even though the state charged my cc for the payment I owed and a fee for paying with a cc. Now I have to send in a paper copy to the irs with the payment I have a record of making through turbo tax. I was never charged by the feds for the payment I owed but since I used the free version turbo tax won’t take responsibility and take care of my penalty and interest. Not satisfied with turbo tax and gethuman was no help at all.
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Turbo Tax

Customer service issue
Reported by GetHuman-jmaus
Apr 11th, 2019 - 3 years ago
Fixed
GetHuman-jmaus shared how to fix
Seen by 38 customers so far
Similar issue to 56747 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman-jmaus started working on this issue
Apr 11th, 2019 10:24pm
GetHuman-jmaus indicated the issue is not fixed yet.
Apr 12th, 2019 2:43am
GetHuman-jmaus indicated the issue is not fixed yet.
Apr 12th, 2019 11:05am
GetHuman-jmaus indicated the issue is not fixed yet.
Apr 13th, 2019 12:26pm
GetHuman-jmaus indicated the issue is not fixed yet.
Apr 13th, 2019 12:27pm
GetHuman-jmaus indicated the issue is not fixed yet.
Apr 13th, 2019 2:20pm
GetHuman-jmaus confirmed the issue is fixed. Hooray!
Apr 15th, 2019 1:06am