DC state tax does not have necessary schedules and forms. Is not useful. Want money returned

GetHuman2596370's customer service issue with Turbo Tax from March 2019

Help with my Turbo Tax issue
The issue in GetHuman2596370's own words
DC state tax does not load correct forms. Can't be used for part-time resident filing joint on the same return ... I have used turbotax for years. This year I needed * state income tax forms. The DC form is NOT helpful. Specifically, when 'married filing separately on same DC return' is chosen, a form Calculation J should be filled out. This form does not appear in this downloaded version. AND when part-time resident is chosen, the proportion of time in DC effects the W-* (and all other income) values. This does not occur. I have spent hours finding out what I needed to do and I can not use this program to file my DC taxes. For these reasons, I am requesting a refund of the cost of this download. Sincerely, Paul
It is not usable. Can't use it to file my taxes
Want refund for download.
I said I've used Turbotax for years
It is not usable.
I have an issue with Turbo Tax too
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Turbo Tax

Turbo Tax Home and Business
Customer service issue
Reported by GetHuman2596370
Mar 26th, 2019 - a mon ago
I have an issue with Turbo Tax too
Fixed
Seen by 12 customers so far
Similar issue to 51764 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman2596370 started working on this issue
Mar 26th 2:05pm
GetHuman2596370 indicated the issue is not fixed yet.
Mar 29th 2:39pm
GetHuman2596370 indicated the issue is not fixed yet.
Mar 29th 2:50pm
GetHuman2596370 indicated the issue is not fixed yet.
Mar 29th 2:50pm
GetHuman2596370 indicated the issue is not fixed yet.
Mar 29th 3:01pm