I filed my taxes through turbo tax and chose the turbo tax prepaid visa card for my ref...

GetHuman2315471's customer service issue with Turbo Tax from February 2019

38 views
 | 
40354 similar
 | 
2 following
Help with my Turbo Tax issue
Next: our robot will wait on hold for GetHuman2315471 to get a Turbo Tax rep on the line!
Always use the GetHuman Phone tocall Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
GetHuman2315471's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mos ago)
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman2315471's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2315471 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman2315471's own words
I filed my taxes through turbo tax and chose the turbo tax prepaid visa card for my refund to be deposited on to, well the issue I'm having is that my initial card was returned to turbo tax in which i wasn't aware of until Feb **th when I was able to locate a customer service number to call. During that call I was assisted with the processing of a new card. I did ask if I could change card information with a personal card of mine already in my possession and was told no. I stated my issue was the fact my refund was to be deposited to my card on feb **th in which I would not be able to access due to having no card, I was told to wait ** hours then call back and request an expedited card. I did call back the following day and requested an expedited card which I was told to hold while processing that request for a fee of $**.... Only to be told moments later that it had not been ** hours, due to the different time zones that I was completely unaware of it had only been ** hours, that I would need to call back in * hours to request the expedited card services. When I called back, I was on hold for nearly ** mins then disconnected, I called back and again was put on hold for about ** mins to only be disconnected once again, so for the *rd time I called back and was on hold for over an hour until I was disconnected for the final time. This is my first time using turbo tax and I am very disappointed with all this frustration this issue is giving me and no solution. My question & theory on this would be - can turbo tax give me my card information as far as the ** numbers on card, exp date & cvs number so I am able to activate my card and transfer some of funds to another account I have so I can pay my bills as scheduled. Because as of right now I could be waiting *-** business days for my new card to arrive which is unacceptable for me. Please help me resolve this issue.
GetHuman2315471 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman2315471 fixed the problem
We are waiting for GetHuman2315471 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2315471 fixes it.
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman2315471
Feb 27th, 2019 - 9 mos ago
I have an issue with Turbo Tax too
Not resolved
Seen by 38 customers so far
Similar issue to 40354 others
2 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2315471 started working on this issue
Feb 27th 12:31pm