With an alert that read “tuner or HDD unavailable” - Watch cable - It prevented me from...

GetHuman582294's customer service issue with Time Warner from April 2018

Help with my Time Warner issue
The issue and preferred resolution, in GetHuman582294's own words:
Watch cable ... With an alert that read “tuner or HDD unavailable”
It prevented me fromBeing able to watch anything
To know how to fix this
Help with my Time Warner issue
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Time Warner

Arris cable box
Customer service issue
Reported by GetHuman582294
Apr 9th, 2018 - 3 mons ago
I have an issue with Time Warner too
Not resolved
Seen by 40 customers so far
Similar issue to 174 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman582294 started working on this issue
Apr 9th 6:38pm
GetHuman582294 reviewed the items needed
Apr 9th 6:38pm
GetHuman582294 indicated the issue is not fixed yet.
Apr 9th 7:57pm