I received a postcard from Spectrum saying that there was unusual activity on my accoun...

GetHuman4516918's customer service issue with Time Warner Road Runner from March 2020

Help with my Time Warner Road Runner issue
The issue in GetHuman4516918's own words
I received a postcard from Spectrum saying that there was unusual activity on my account. When I tried to log into my RR email it said my email address was not found (I’ve had this account for many years). When I clicked on “forgot my password” it asked me a security question that I never would have chosen. Weirdest of all is that I have email forwarding through gmail and I sent a test message to my RR email and I received it with no problem. I tried to call Spectrum but with the COVID** situation I got a message saying that they were experiencing high call volume and couldn’t take any more calls. I tried to call again later and got the same message. So, was the postcard some type of scam? And what’s the situation with my *****@***.com email address?

GetHuman4516918 did not yet indicate what Time Warner Road Runner should do to make this right.

How GetHuman4516918 fixed the problem
I was able to get through to customer service and they were very helpful. Issue is now resolved.
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Time Warner Road Runner

Customer service issue
Reported by GetHuman4516918
Mar 24th, 2020 - a year ago
GetHuman4516918 shared how to fix
Seen by 17 customers so far
Similar issue to 114 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number


GetHuman4516918 started working on this issue
Mar 24th, 2020 11:00am
GetHuman4516918 confirmed the issue is fixed. Hooray!
Mar 24th, 2020 3:08pm

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