I purchased Hit n Run Phase One and Two by Prince on *******. Once the download started...

GetHuman-scottyxm's customer service issue with Tidal from August 2018

Help with my Tidal issue
The issue in GetHuman-scottyxm's own words
I purchased Hit n Run Phase One and Two by Prince on *******. Once the download started my browser glitched (which has never happened before). I refreshed the page and the download continued. After it was finished I realized that * of the songs did not download. I have repeatedly searched my computer many time and the songs did not download. The * songs that are missing are "Million $ Show", "Shut this Down", "Aint about to Stop" and "this Could Be Us". Can you please help me download these songs I have already paid for ?
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Tidal

Customer service issue
Reported by GetHuman-scottyxm
Aug 28th, 2018 - 4 mons ago
I have an issue with Tidal too
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Seen by 3 customers so far
Similar issue to 1134 others
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GetHuman-scottyxm started working on this issue
Aug 28th 8:28am
GetHuman-scottyxm indicated the issue is not fixed yet.
Aug 29th 8:57am
GetHuman-scottyxm indicated the issue is not fixed yet.
Aug 29th 9:29am