How Do I Get a Refund from Tidal?
This article describes how to go about getting a refund from Tidal. The circumstances under which a refund might be granted are discussed. A detailed set of instructions for submitting a refund request are provided. The typical wait period for a decision to be made and a refund to appear are given too.
If you purchased a Tidal subscription and want to cancel it and get a refund, you will only be able to do so if you live in the European Union or the United Kingdom. Even then, the only way that you can get a refund is if you make the request within 14 days of purchase, and only if you have not streamed or downloaded anything. The fastest way to get a refund is to submit a refund request online. Just follow this procedure:
- Take a screen shot of your billing statement that shows the charge you want a refund for.
- Go to Tidal's home page.
- Click on the Log In link in the top right corner.
- Log in to your account.
- Scroll to the bottom of the page.
- Click on the Get Support link.
- Click on the Submit a Request button.
- Enter the email address associated with your Tidal account on the upper line.
- Enter your login below it.
- Enter the word "Refund" on the Subject line.
- Select your language from the language drop down menu.
- Select your country from the country drop down menu.
- Write a description of why you want a refund in the Tell Us More text field. Be sure to explain why you think you are entitled to the refund.
- Enter your Device Operating System on the line below that.
- Attach the screenshot you took in Step 1 using the tool at the bottom of the screen.
- Click on the Submit button.
Tidal should make its decision about whether or not to issue your refund in a few days, and the credit issued to your credit or debit card 7 to 10 days after that.
If you need any additional help, contact Tidal's help desk.
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