Tidal Customer FAQ

Yes, your Tidal subscription will work while you're traveling in the European Union. You can access your music, playlists, and other content just as you do at home, as long as you have an internet connection. Enjoy your trip!

This issue typically indicates that the Facebook app associated with Tidal is currently inactive. Unfortunately, this means that you will need to wait until the app is reactivated by the developer. In the meantime, you can log in using your Tidal username and password if you have created an account with those credentials.

Pour changer d'abonnement tout en conservant vos playlists, vous pouvez procéder à la mise à niveau directement dans l'application ou sur le site Tidal. Les playlists et la bibliothèque de musique sont généralement associées à votre compte, et le passage à un nouvel abonnement ne doit pas les supprimer. Assurez-vous simplement d'être connecté au bon compte avant de faire le changement.

Apologies for the inconvenience. If your family members are having trouble playing music on Tidal, ensure they've been properly added to your Family plan. Each member needs their own Tidal account and you must invite them via email through your Tidal account settings. They need to accept the invitation to join the Family Plan through their own account. If you have completed these steps and the issue persists, make sure each user is logged into their respective Tidal accounts, not the main account. If the problem still is not resolved, it may be best for all members to log out, then log back in again.

Hmmm... we're not sure about that. Your request seems unrelated to Tidal, a music and podcast streaming service. Please reach out to the appropriate company or service to cancel your wash club membership.