Tidal Customer Service Issues

Hello, I attempted to cancel a 3-month trial subscription to Tidal music but I am unsure of how I initially signed up for it. I think I signed up directly on their website. I have checked my Apple iTunes and App Store accounts, but I cannot find any subscription there. The account on the app is logged in as [redacted], and I am not familiar with that email. My credit card is being charged $20.00 monthly. Any assistance would be highly appreciated. Thank you, Pete Smith

I've been attempting to cancel my Tidal account for two weeks. The website saves the password to log in to view, but not to access my account. After changing the password, I still couldn't locate the section labeled "my account" as per the stated procedure in the terms and conditions. With another billing cycle approaching, it's crucial to cancel as soon as possible to avoid another charge of over $20.

Hi, I recently tried unsuccessfully to update my credit card information for my Tidal subscription. Despite my efforts, I ended up having to create a new account to update the payment details. Unfortunately, after switching to the new Tidal app, I lost all my favorite music in my library. I attempted to reach out to customer service, but only received email responses with no useful solutions. Is there a way to retrieve my old Tidal app with my saved favorites without being double-charged for subscriptions? I find it difficult to contact a real person at Tidal customer service. I take responsibility for my lack of tech knowledge, but I believe having direct communication with a representative could have resolved this quickly. I would appreciate any assistance you can offer. Thank you. Best regards, D. Mullis

I have not used the app in two months, yet it continues to charge my account which is currently empty. This has resulted in $35 overdraft fees, and it happened again today! The same issue occurred previously causing me financial strain as I am unable to cover these charges. I have three kids and cannot afford these unexpected fees, especially for a service I am not using. I would appreciate a refund for the past two months that I have been wrongly charged. Despite not having the app on my device, it is still billing me and asking for payment information. This situation is unacceptable, and I need this matter resolved promptly.

I have a verified student subscription for Hi-Fi service at $9.99 per month. However, when my subscription renewed in [redacted], Tidal overcharged my account at the regular subscription price of $19.99 per month. Despite them sending me an email confirming that my subscription was corrected to the student pricing, they have continued to charge me the higher rate for the last four months. Tidal Support has now informed me via email that they cannot refund the overcharge but have offered one month of free subscription. They acknowledged my student discount but have not rectified the three months' worth of overpayments. I am dissatisfied with this resolution as it is the third time my account has been overcharged without a proper resolution. I'm seeking assistance in speaking with a Tidal representative with the authority to address this ongoing financial issue.

I have submitted a support request via email. I am hoping for a prompt response. The issue concerns the absence of specific (live) video content on Tidal that cannot be found on other platforms like Youtube. Furthermore, I used Soundiiz to transfer playlists from Spotify, but now I am unable to favorite individual tracks. While I can save albums and videos, favoriting songs has become impossible. As a dedicated Tidal hi-fi subscriber for years, I chose Tidal over Spotify to avoid limitations on favoriting tracks. I am seeking assistance to either remove the cap on saved tracks in Tidal or reverse/remove the imported Spotify playlists, preferably the latter.

My husband, John Vaci, is the one who initially signed up for the account using his email, [redacted] We recently went through the setup process a couple of weeks ago. I suspect the issue might be related to my new iPad. We have a family account, and I am one of the members on it. My name is Sally Vaci, and my email is [redacted] Our account consists of just the two of us with four devices and a TV. Everything was functioning correctly for me until just now. The Tidal app is prompting me to sign in, but I have been unsuccessful despite trying various combinations. I urgently need guidance on how to successfully sign in. We are planning a two-week vacation in October, and it is crucial that this issue is resolved before then. I believe John's account is functioning correctly. Your assistance in resolving this matter would be greatly appreciated.

My name is David Ernstes. My wife Angela Ernstes and I have an account with you. We have well over [redacted] songs downloaded. Recently, we got a new card, but we can't reopen our account. You mentioned the bank has a hold on it, which is not the case. I recently had a frustrating experience during a trip to Michigan. I would appreciate a phone call to understand why this is happening. My number is [redacted], and my wife's number is [redacted]. We are disappointed with the lack of customer service from your company, especially after being loyal customers for over a year.

I am reaching out regarding an issue with an automatic subscription renewal. I was charged 13.99 euros for a Tidal subscription, which was a mistake. Although I used the free trial three months ago and cancelled it as I didn't like the service, the renewal charge still went through on my PayPal account. I have not used Tidal for about three months, so this charge came as a surprise. I kindly request a refund of the 13.99 euros to be processed promptly back to my PayPal account ([redacted]). I appreciate your quick attention to this matter.

I've noticed a $29.99 charge on my credit card statement from your company. I do not recognize the charge and would like it reversed immediately. I have tried to contact you multiple times without success. I had to take the step of disputing the charge, canceling my card, and ordering a new one. For future reference, my name is Scott L., email: [redacted], and phone number: [redacted]. The charge was made on 02/28 and appeared on 03/01, but as of today, 03.17.22, I have not received any response from TIDAL. It is essential to address this issue promptly to avoid further inconvenience.

I am currently unable to access my account. Clicking on my desktop icon prompts me to sign up for a membership, despite being a member for nearly 2 years. Approximately 6 months ago, I upgraded to a high-fidelity account for $19.98 per month. I cannot understand why I am unable to log in and why I am being asked to create a new membership when I already have one. This is troubling as I have playlists dating back 2 years that I am unable to access.

I have successfully set up my account on the website and can log in through a browser. However, I am experiencing difficulty logging in on the Pixel phone app. After registering on the web, I downloaded the app from Google Play, entered my email and password, but the app keeps looping back to the "login or sign in" page without granting access. This issue has persisted since my setup on 12/1, and even after uninstalling and reinstalling the app, the problem remains. Unlike other apps on my new Pixel 7 Pro, this one, TIDL, seems to be malfunctioning. I urgently need to log in through the app to start listening to music as soon as possible.

I am experiencing ongoing charges despite canceling my supposed subscription with Tidal. Originally, I did not intentionally sign up for this service. Although I was told the November 2 charge could not be refunded, the subscription would be terminated. Surprisingly, on November 28, another charge appeared, likely for December. Unless this new charge is reimbursed, I will be escalating this issue to the Better Business Bureau and Channel 2 Investigates. If this situation affects me, it is possible that others are also affected, and authorities should be made aware. I am Claude Brooks, reachable through my email [redacted]

At 2:35 PM Central Standard Time, my bank account was charged $19.99 for a Tidal subscription that I was previously informed was canceled. There are two possible email addresses linked to my account: [redacted] or [redacted] This marks the third time I have been charged for a subscription that was cancelled. The bank account ends in [redacted]. I kindly request assistance in locating this account, cancelling it, and confirming via email that the funds have been refunded. There should have only been one activity on this account in recent months. Thank you. - PAndresen

Hello, I have several Tidal accounts dating back to [redacted]. It's a bit complicated, but since I need to DJ in the upcoming days, I must address this now. I use Tidal on my Mac iOS with Djay Pro AI on three accounts. After the recent Mac update to 16.3, I got locked out of my Tidal accounts. Additionally, one of my long-standing Djay Pro AI accounts won't accept my password change, displaying a red message that passwords don't match. I also have a family subscription with four unused spots. Ideally, I want to get one of my older subscriptions working on Djay Pro AI. My username is my phone number, and currently, Tidal works on my phone and one iPad but not with the DJ software. This is time-sensitive, and I would appreciate assistance over the phone. Thanks, Steve.

I had a TIDAL account linked to my previous phone number, [redacted], and the email address [redacted] Due to a personal situation, I had to disconnect that number and open a new TIDAL account with a new phone number and email. I am receiving payment emails for the old account, which is linked to a debit card I no longer use. I would like to cancel the old account and keep only the new one.

Subscription Troubles I recently changed phones and lost my apps. After downloading Tidal, I realized my subscription is missing. I noticed I've been billed $16.04 monthly, on the 21st, including this June [redacted]. I believed I had the Tidal HiFi Plan, priced at $19.99. 1. Kindly assist in reinstating our family's subscription. 2. Can you identify the $16.04 service I've been billed for all this time? Appreciate your help.

I am reaching out to cancel my TIDAL music streaming subscription. I tried to email the address listed on the Tidal website, but received an error message from Gmail stating that the email could not be delivered. Here is the information I provided: Name: Kenneth Benson Phone Number: [redacted] Please cancel my subscription immediately. I do not wish to have my bank account debited on or around the 18th of the month anymore. I am currently recovering from open-heart surgery and experiencing car audio issues, which prevent me from enjoying Tidal's music. I need to prioritize saving money at this time. Thank you for your understanding. Ken Benson [redacted] Inniswold Rd, Baton Rouge, LA [redacted]

I have been continuously charged for a TIDAL membership for more than nine months, despite never utilizing the service. Unfortunately, I am unable to log in to cancel the subscription as I do not possess any login information, given that I have never utilized the platform. I have been unable to find a contact number for support, and when attempting to access their support page, my phone flags it as unsecure and unsafe. This situation has resulted in me being unjustly charged over $[redacted] for a service I have never made use of, which is incredibly frustrating.