Tidal Customer Service Issues

Hello, my name is Kaitlyn Asbury. I unknowingly signed up for a trial and did not use the service at all. The account was linked to my email at [redacted] Due to financial constraints, I kindly request a refund for the $9.99 taken from my account. I am facing difficulties and every dollar is critical to me as I need to cover gas expenses for two important doctor visits. I have not utilized the service and was unaware of the subscription fee deducted on February 28th. I sincerely ask for your assistance in processing a refund and canceling the subscription. Thank you for your understanding and support.

I contacted Tidal regarding an issue with my account. After signing up for a free trial in June, I was charged $9.99 on July 22nd without my knowledge. I did not expect to be charged after the trial period ended. I experienced technical difficulties accessing the service on both my laptop and phone. The webpage where you can stream music did not load correctly. Due to this, I was unable to listen to any music. When the charge occurred, I did not have enough funds in my account, but as soon as I did, the payment was processed automatically. I have canceled my subscription and requested a refund as I was unable to use the service. I hope to resolve this matter promptly as this unexpected charge is significant for me financially. I have attached screenshots from my computer and Paypal for reference. Thank you for your attention to this matter. Best, Caden

Hello, I joined your website with a free trial in June. Unfortunately, I was charged $9.99 on July 22nd via Paypal without my authorization ([redacted]). I wasn't aware of the charges after the trial period ended, or I wouldn't have signed up. I encountered technical issues accessing the service on both my laptop and phone. The page where music should be streamed appeared blank without any text, images, or search bar (refer to the screenshot attached). Due to financial constraints, I lacked funds in my Paypal account at the end of the 30-day trial. As soon as I had enough, the $9.99 charge was processed. I kindly request a prompt refund of the unauthorized charge. I will cancel my account shortly, as I can't use the service and didn't expect charges post the trial period. Receiving the refund swiftly is crucial for me due to financial constraints. I hope the refund process is smooth and quick. Attached are screenshots showing the website issue on my computer and payment details. My username/email for the free trial is [redacted], and Paypal is [redacted] Please let me know if more information is necessary. Thank you for your attention and understanding. Best regards, Caden

I would like to request the cancellation of my account. Unauthorized charges were deducted today, impacting my bill payment. Please refund the money promptly to avoid any future unwanted calls. I did not intend to proceed with the transaction. I am disappointed there is no provided contact number for assistance. Kindly ensure the refund is processed swiftly, allowing me to settle my monthly bill of $20 without further delay. Your unapproved deduction has caused inconvenience, and I urge you to rectify this situation immediately. I will notify them about the payment delay and aim to resolve this issue promptly. Thank you for your cooperation.

I have encountered issues with using my Mastercard on Tidal for the past 6 weeks. Despite trying to update my account multiple times weekly, an error message persistently blames my bank for the problem. I have made numerous attempts to resolve this through email correspondence with Tidal, but to no avail. In my latest message to Tidal support, I emphasized that the error lies within Tidal's systems as my card and others I've tried are not being accepted, and the system is not contacting my bank for verification. I urged Tidal to have a technical team look into the issue and even provided my mobile number for direct contact. Despite my efforts, Tidal's response was unhelpful, stating they are unable to address the problem. As a longstanding customer, I find this lack of resolution disappointing and frustrating. I hope Tidal can provide a more effective solution soon.

I terminated my account during the trial period, but I have now realized that I am being billed for the third time. I uninstalled the Tidal app after canceling the account and am unable to access it anymore. The [redacted] number provided on my account does not connect me to a customer service representative, and I cannot find any way to speak to a live person. I urgently need to resolve this issue as I am currently without income due to a work-related injury. I cannot afford to spend $20 monthly on a music subscription when I am struggling to make ends meet.

Three days ago, the Tidal app on my [redacted] MacBook Pro suddenly stopped functioning. Despite attempting to resolve the issue by downloading and reinstalling the app four times, I continue to encounter an error message prompting me to "Reload" due to a "Bad Network." Despite having a stable internet connection as evidenced by Explorer working without issues, this problem persists, rendering my subscription effectively unusable. My subscription remains active, but the inability to access the service is concerning. Unless I receive assistance by 12/10, I intend to cancel my subscription ahead of the next auto payment scheduled for 12/11. Thank you for your attention to this matter.

Today, I signed up for Tidal's 5-month trial for £5 for the HiFi subscription. However, I accidentally chose the premium account instead of the HiFi, which affected my audio quality. To fix this, I tried to cancel my subscription, but ended up opening a new account for the HiFi trial instead of upgrading. Both accounts were created today within hours of each other, resulting in charges for both. I am hoping to receive a refund for at least one account, or if not possible, for both, so I can start fresh due to the confusing process. Thank you.

I am requesting a refund as I have been incorrectly charged by TIDAL. Despite canceling my account both through the app and by phone several months ago, I have continued to be charged. I do not use TIDAL anymore as I have not been streaming and have not even downloaded the app on my phone recently. The card being charged ends in [redacted], and this subscription is not associated with any of my emails or login information. I kindly ask for the subscription to be canceled and a prompt refund to be issued. Thank you for your assistance in resolving this matter quickly.

My Sprint provider assured me I would get a complimentary Tidal subscription, but it's not included in my plan. I attempted to cancel online but was told I no longer had an account. Despite this, I was charged again this month. I'm looking for assistance on resolving this issue, as it's being deducted from Apple Pay and charged me $28.25, a costly expense considering I haven't even used the app.

I signed up for Tidal through Groupon expecting to receive a two-month free trial. However, Tidal did not accept the code provided by Groupon. After multiple attempts to resolve the issue with Groupon, they managed to fix it on their end. Unfortunately, Tidal claims that since it has been over 14 days, they cannot honor the two-month free trial. After numerous back-and-forths with Tidal, I am frustrated and no longer interested in using their service. I would like to cancel my subscription. I noticed a charge of $9.99 from Tidal and am unsure about the refund process.

I recently spoke with BluOS Tech Support regarding deleting songs from a playlist and found the process to be challenging. I suggested creating a more user-friendly system, similar to Facebook, where deleting or moving songs could be more intuitive. If Tidal adopted a similar approach, it would greatly enhance the user experience. I believe allowing the movement of songs between albums would also be beneficial. I am open to discussing further ideas to make the platform more user-friendly. Feel free to contact me at your convenience. Thank you.

I did not authorize any charges on my card. You have until today to cancel the charge and close the account. I do not have the account number. Please refund the unauthorized amount of [redacted] and shut down the account immediately.

I would like to express right away that I have no issues with Tidal, the company. My concern lies with the process that led me to you. I was enticed with a survey promising a $[redacted].00 PayPal gift card, which I won. Upon winning, I was instructed to make a purchase, so I chose Ancestry. After doing so, I returned for my prize, but was informed I needed to select more items, which led me to your 30-day free trial offer. I enjoyed my initial experience listening to B.B. King on your platform. Now, I require assistance in claiming my rightful $[redacted].00 prize. The individuals who administered the survey became unreachable after my purchase requirement was fulfilled. I have encountered similar situations with other surveys in the past, and getting the promised rewards has been a challenge. I am reaching out for guidance on how to proceed in resolving this matter. Reaching out to PayPal may not yield the desired outcome. I trust in your support to address this issue and help me identify the responsible parties. Kindly assist me in claiming what is rightfully mine. Thank you for your prompt attention.

On Friday night, late in the evening, while on my computer, I encountered a Pay Pal survey promising a chance to win $[redacted]. Given my hefty medical bills, I eagerly participated. After successfully completing the survey, I was directed to purchase various items to claim the prize. I selected Ancestry and later Tidal music for $9.99 for 3 months. However, upon trying to collect the gift card, I faced technical issues. Despite multiple attempts, I couldn't access the survey again. Feeling desperate due to my financial situation, I captured each step with my camera. I'm 77 years old and struggling to pay my medical bills; I really need that money. Please assist me in resolving this issue. Contact me at [redacted] Thank you for your prompt response, especially during the tornado warning in our area. I look forward to hearing from you tomorrow.

I am Jane Rhoades. This is my third email. I would like Tidal to disclose their business partners involved in the surveys. In a survey where I won $[redacted] from PayPal, I was required to purchase items. After selecting Ancestry and complying with the first purchase, I was asked to buy another item. Among the available options, including about six companies, I chose Tidal. I'm requesting Tidal's assistance in identifying their survey partners to resolve this matter. If Tidal is unable to cooperate, I would like to cancel my subscription for $9.99 for 3 months, which initially offered a 30-day free trial and then 60 days for $9.99. I want to resolve this issue by understanding who Tidal collaborated with for the survey and to claim my rightful prize. I have evidence of the entire situation on camera. I hope this clarifies my complaint, as this is the third time I am reiterating it. Thank you, Jane Rhoades.

Dear Sir or Madam, I have been a Tidal subscriber for almost 3 years now. I have a HiFi device (Musical Fidelity M6 Encore) and a laptop where I have created playlists. Initially, these playlists were accessible on the HiFi device without any issues. However, for over a year now, I have been encountering a "[redacted] INTERNAL SERVER ERROR" message on the display. This prevents me from accessing playlists on the HiFi device, causing albums to disappear. While I can still create and listen to playlists on my laptop, a significant portion is missing on the HiFi device, displaying the error message mentioned above. Despite reaching out to Tidal support and being advised to check settings on my PC, the error persists. It seems to me that the issue lies with their server. Is there a service center I can take the device to for assistance? Could you offer any help or guidance on this matter? I would greatly appreciate any assistance. Thank you, K. Sauer

Hello, I would like to cancel my Tidal music service and get a refund. I have been a Tidal customer but encountered issues with the service on my Samsung S8 and Sonos during July. The main problems I am facing are not being able to close the app without stopping the music and a new Tidal app opening loudly on my phone while I'm playing music elsewhere. This has led to more troubleshooting than enjoying good sound quality. I used to resolve these issues before but have been unsuccessful after the recent updates. Thank you, Anton E.

I enrolled with Tidal on 8-7 or 8-8, [redacted], for the basic 30-day free trial followed by the regular monthly fee of $7.99. After trying to start my playlist, I was charged a premium fee of $12.99 monthly, which I did not want. I would appreciate a credit for the premium fee and being reverted to the original sign-up terms. During the initial sign-up process, I may have been interrupted and did not complete it. I would like this issue resolved and clarified. Furthermore, could you please confirm which credit card was used for this transaction? I wish to cancel all transactions and start fresh. Thank you. Sincerely, A. S.

Refund request from Tidal. I have submitted three support tickets to inform them that I am aware of them unfairly charging me. I am unfamiliar with the services they provide and only noticed the charges on my social security disability statements. The recurring $9.99 charges are impacting my strict monthly budget of $[redacted], causing other bills to go unpaid. I feel they should reimburse me for all the fees I have accumulated. I am determined to pursue this until every cent is returned to the debit card they took money from. I am reaching out to the BBB and FCRA for assistance in resolving this matter. Thank you.