Tidal Customer Service Issues

I bought the album from the download link on kanyewest.tidal.com, entered my card details, got charged $20, but never received the product. Going back to the page gives me an "ERROR: request could not be processed" with Request ID #: hmBYJPC2Ka4RwLsioayK9_MTNkZGVZTOKShER9qFO44xV3cRLYVgCA==. How can I get the album or a refund?

Hello everyone, I am experiencing issues when trying to buy this album as the website keeps showing an error message stating "Invalid captcha." Additionally, after attempting a purchase, the system indicates that the email has already been used for a purchase and that a download link will be sent within 60 minutes. Despite using different emails for each of my three attempts, I have not been successful in completing the purchase. I just want to buy the album without any complications. Can someone please address this matter? Thank you.

After connecting my Tidal account to Facebook, I am currently unable to sign in. I recently renewed my subscription using a Visa card that ends in [redacted]. I initially set up another account, but I can't recall my login details, which prompted me to link it to Facebook. Despite uninstalling the app, clearing the cache, and restarting my phone twice, the issue persists. Upon logging out or restarting the app, it automatically logs back in without requiring me to input any login information.

I contacted Tidal over five days ago as I was double charged, but my student discount was not applied as agreed upon. Despite being told in May that I would receive an extra 30 days to cover the charge and then the discount would take effect the next month, neither of these actions occurred. Additionally, a different bank account was charged the discounted fee instead of the account where I usually pay from (the extra 30 days were still supposed to apply). The charges are related to "Project Panther," but I am unsure of its nature. Unfortunately, I have not received any responses from customer service and only automated messages.

Several days ago, I contacted Tidal regarding an issue with playing music on my new phone, whether downloaded or streamed. Despite uninstalling and reinstalling the app, the problem persists. Unfortunately, I have not received any response since then. While Tidal has its critics, I have been a loyal fan for years, praising its audio quality. However, after a week of no resolution and no assistance, I am contemplating canceling my subscription. Is this the level of service I can expect? I really value Tidal and do not want to part ways, but it doesn't make sense to pay for a service that isn't functional and lacks support. The ball is in your court. J.

I subscribed my PayPal account to the HI-FI TIDAL service. After receiving an email about payment validation issues, I assured them my PayPal account was in order. I have four international credit cards linked to the account for backup. Despite resetting my payment method as suggested by TIDAL support, a new email today mentioned my service had already expired. Even though they mentioned it would be active until 07/07/[redacted], now they claim it's expired. I would like to continue using their service, but I am struggling with entering my payment details. Any assistance would be appreciated.

About a month ago, I noticed a delay when selecting songs on my Oppo BDP-[redacted]. Each song choice comes with a 30 to 45-second buffering pause. Despite working with Oppo's support team and upgrading my internet speed, the issue persisted. Tidal's responses were slow, and eventually, they acknowledged the problem, stating that their development team was addressing it urgently due to several other users facing similar issues. I have reached out to Tidal three times in the past two weeks for an update on the fix, but I have yet to receive a response. Initially, Tidal's customer service, especially Kevin, was responsive, but recently, it seems they are struggling to keep up with service complaints.

Dear Annette, I have noticed that my account indicates: "You currently have no subscription," which has been the case for more than a month. Despite canceling my subscription on May 20th, I am puzzled as to why payments are still being deducted. Your explanation has not addressed my concern that the subscription has exceeded one month. I strongly urge you to cease these payments immediately. I am frustrated with the situation and find it difficult to comprehend the ongoing charges. The most effective resolution would be to take action to terminate my subscription and halt any further payments. I must express my dissatisfaction with Tidal's service. I intend to share my experience with my friends and colleagues in the music industry.

I have a Tial account under the username 3glass, created with [redacted] Tidal has been switching my music between logins without explanation. Despite being charged on July 21st after cancelling, my services remain disrupted. A charge was made to [redacted] I have provided all billing details to no avail and am now told my music will be moved yet again, this time to [redacted] I am extremely frustrated and demand a resolution before I cancel my service and explain my dissatisfaction.

I recently discovered a recurring bank draft for Tidal charging $9.99 dated back to 7/1/[redacted] when I initially tried their trial but did not proceed. Despite canceling the automatic renewal and changing my password today, I cannot remove my banking information linked to the account. Oddly, there is no collection of music in my account since the subscription began. I fear unauthorized access may have occurred as I did not authorize these transactions. I urgently request the cancellation of the account along with the removal of my banking information and a refund for the deducted months. Thank you. Best regards, Mosquada Walls

Dear Sirs, I am pleased to share my positive experience with using Tidal, considering it one of the best quality online music services after several weeks of testing across various devices. I do have a few queries that remain unclear to me, and I kindly request your assistance: 1. Could you clarify if there are differences in how files are stored and played on a MacBook Pro, iPhone, and high-quality Android smartphones? I am aware that Apple devices, like iPhones, support FLAC file format, so I am curious about any potential distinctions. 2. When playing FLAC files stored on an iPhone using the Tidal application, do the files get converted to an iPhone-friendly format, and if so, what is the quality of the conversion? If not, what quality of Tidal files would I be listening to offline? 3. Is there a limit imposed by Tidal on offline storage for iPhones? I have selected numerous albums to play offline to save on data usage, but I encounter a "still downloading" message for some albums, even though the application remains active. My iPhone 7 has sufficient storage space, and other services download content swiftly even on cellular data. These questions have arisen from my previous experience using Deezer, which stored files offline in 320kbps MP3 format without any download limits. Additionally, I am used to Deezer's feature of displaying the downloading process with yellow dots within each composition name, a feature which I currently miss with Tidal. Could you confirm if Tidal has a similar downloading indicator that I may not be aware of? I appreciate your prompt attention to these inquiries. Thank you for providing such a great product. Sergy S.

I encountered persistent issues with my app prompting me to reconnect for an extended period. Despite efforts to troubleshoot, it incorrectly indicated my account was premium and prompted me to upgrade. Believing it was necessary to renew my subscription, I proceeded with the upgrade. However, the "reconnect" problem persisted. Upon investigation, I discovered I was mistakenly charged $13.99 for a subscription when I was already on a $9.99 plan obtained through a Tidal deal. I deleted the app to resolve the connectivity issue and realized it was not related to my subscription. I am seeking a refund for the $19.33 overcharge by Tidal for a subscription erroneously priced at $12.99. I urgently need this matter rectified.

Dear GetHuman, I am seeking assistance with getting a refund from Tidal for charges in September and October [redacted]. I initially signed up for a three-month trial through Groupon starting in August [redacted]. Unfortunately, I only received one free month and was incorrectly charged for the following two months. Despite being pleased with Tidal's service, I feel it is unfair to be charged for a service I did not intend to purchase at this time. Upon registration, the Tidal website indicated my Groupon was approved, leading to my confusion. It was only when I reviewed my credit card statement that I noticed the recurring charges. I am currently in the early stages of my three-month trial and believe I should not have been billed for the second and third months prematurely. It appears that many other Tidal customers are facing similar issues with this three-month trial offer through Groupon. I kindly request your help in arranging refunds for the second and third months of my subscription. Your prompt intervention and understanding of this unique situation would be greatly appreciated. Thank you for your consideration. Best regards, Jason

Hello, I noticed that Tidal charged me $9.99 for a free six-month trial through my phone company, Sprint Virgin Mobile. I have 5 months left on the trial, but I was charged in the first month. When will the money be refunded to my checking account? The trial is supposed to be free for 6 months, covered by my phone company. Please contact me at [redacted] or [redacted]. I am waiting for the refund as I was not supposed to be charged $9.99 in the first place. Thank you. Sincerely, R.

Dear Customer Service, I have been in touch with the Team Lead at TIDAL, Annette, but my issue remains unresolved. Annette mentioned that my account, registered under [redacted], began a trial recently and was charged $9.99 after the trial ended. I have not accessed any TIDAL accounts since [redacted] (I remember this as it was when Lemonade was released). Previous cases have shown TIDAL restarting subscriptions without consent, blaming clients for not cancelling, and then refusing refunds. This conduct is unacceptable. I request a refund and urge you to take steps to prevent this from happening to other former clients. These actions by TIDAL are fraudulent and disgraceful. Please reimburse customers. This behavior is theft. Sincerely, D. J.

I noticed a charge of £9.99 on my Nationwide account on December 15th for a TIDAL Premium subscription that I did not authorize. I want TIDAL to investigate this recurring charge and refund the £9.99. I visited my bank on December 17th after seeing the unauthorized transaction, and they advised me to contact TIDAL first. I've had a TIDAL account for over a year, but it shows I am not subscribed to anything, and I haven't added any card details. I do not use TIDAL currently. The TIDAL subscription terms mention a 30-day free trial followed by a £9.99 charge, which I haven't experienced in over a year. The transaction showed up on my banking app under 'MALMO SE,' but I did not make this payment. As a student, I am focused on my studies and savings and cannot afford unrelated expenses. Please resolve this issue and provide me with a statement for my bank's review to facilitate the refund process.

Hello, this is my second time reaching out to Tidal support regarding an issue I am facing. I have proof of payment with a screenshot showing the deduction from my account, yet I am unable to stream music as the app prompts me to restore my subscription, even though it was already done. The previous support representative, Carly, advised me to contact Apple, but Apple confirmed the issue is not on their end. I have been unable to enjoy the service I paid for this month, and this needs to be resolved promptly. I have tried to communicate with Tidal but have not received assistance for the mistake that has been made.

I am submitting my complaint in writing as I seek a prompt resolution. My wife, M.C., enjoys using your music service. Unfortunately, we had to discontinue our subscription due to financial constraints. An unauthorized charge was processed on our bank account by your company, resulting in overdraft fees of over $[redacted]. Since we were not notified timely, the fees accumulated. I did not authorize Tidal to charge me for December. I have initiated a dispute with my bank. I kindly request a refund for the unauthorized charge and reimbursement for the incurred overdraft fees. It is important to rectify this situation promptly. Thank you. Signed, C.G. Email: [redacted]

I am hoping Tidal can refund me for over 12 months of subscription fees. Due to an illness, I had to cancel my monthly subscription, and now the music I purchased and downloaded is no longer accessible. It would greatly help me if I could be reimbursed for the amount I have paid. If it weren't for my current health and financial challenges, I wouldn't have had to cancel. Sydney D. [redacted] [redacted] [redacted] Low Bridge Rd, Ramseur, NC [redacted]

I was a Tidal customer for about 12 months ending in [redacted]. Even after canceling my subscription, I kept receiving email updates from them. I made sure to unsubscribe from their email list in August [redacted]. In January [redacted], I received promotional emails offering a three-month trial of Tidal for £1.99, so I decided to give it another try. However, I canceled within half a day as I didn't notice any quality improvement over my Spotify service. Tidal then charged me £19.99 and when I inquired about it, they mentioned that I wasn't eligible for the trial since I had already used a 30-day free trial back in [redacted]. I'm seeking a refund from them because this charge stemmed from an unsolicited email, which they shouldn't have sent given my prior unsubscribe request.