Playtika Games Customer FAQ

To report a server issue, please follow the in-game instructions or look for a "Support" or "Help" section within the game. There, you should find an option to report technical problems, including server issues.

We're sorry to hear about your issue. If your Slotomania game has disappeared along with your progress, it sounds like it could be a syncing issue. Make sure you're logged into the same account that you used to play the game in the past. If you initially connected your game to Facebook, you would need to connect again using the same Facebook account to sync your past progress. However, if the issue persists, you may need to try reinstalling the game. If all else fails, consider reaching out to the customer support team using the link available here on this page.

We're sorry to hear you're facing this issue, but we can certainly assist you. To remove your debit card from your Playtika account, go to your account settings. Here, look for 'Payment Methods' or similar. Once you've located this, you should see a list of the cards associated with your account. Select the card you want to remove and click 'Remove' or 'Delete'. Please ensure to also set spending limits or delete your account entirely if you're struggling with control. Always remember, these games are for fun and should never lead to financial distress.

We're sorry to hear you're having trouble with Slotomania not opening on your computer. This could be due to various reasons, like a weak internet connection, outdated software, or a glitch in the game itself. First, ensure your internet connection is stable. Secondly, try updating your browser or the app if you downloaded it. You can also try to clear your cache and cookies as sometimes this can impact how the game loads. Additionally, try disabling any pop-up or ad blockers, as they might interfere with the loading process. If all else fails, you may need to uninstall and reinstall the game. Remember to back up your progress to avoid losing your data.

We're sorry to hear that you're experiencing issues with the Backyard Friends game on Slotomania. Playtika Games ensures that all games function properly and any discrepancies might be due to an internal error or a misunderstanding about the game rules. If you suspect there's an issue, ensure your app is updated to the latest version, and try restarting the game. If the issue persists, please capture the details - what you were playing, what you expected to occur, and what actually happened. Though we can't directly help, knowing this is important for the Playtika team to address and resolve any potential bugs or issues effectively.