Playtika Games Customer Service Issues

I need help with a situation regarding unauthorized charges. My 5-year-old grandson mistakenly made 21 transactions for $4.99 each on a game using my stored debit card information. I am seeking a refund for these charges promptly. I am accustomed to making frequent purchases and need this issue resolved quickly. The bank advised attempting to resolve this directly before pursuing a fraud claim. I am looking to speak with a customer service representative to rectify this matter. The total spent on these transactions amounts to $[redacted].89 in a single day, causing my account to overdraft. Once the charges are reimbursed, I hope to avoid incurring additional overdraft fees. Thank you for your assistance in addressing this issue promptly.

I am having trouble accessing one of my Bingo Blitz accounts. Despite my account being active, one of my accounts has mysteriously disappeared, and I am unable to access it. I have been attempting to resolve this issue with Bingo Blitz for the past two months, but unfortunately, I have not made any progress. The second account, under the username Giantkeep with ID# [redacted]56, has a Bingo Blitz Plus subscription that I would like to cancel. I am considering contacting my bank to place a stop payment; however, it seems Playtika does not permit this option. I am at a loss for what steps to take next.

Hello, I have been playing Caesars Select and 2 other apps from Playtica for over a month. I made several coin purchases through Paypal Credit, most recently paying $9.51 for three $2.99 bundles. I recently received a data usage warning on my phone and attempted to free up space by deleting unnecessary downloads. Although my settings indicate that Caesars Select and the other Playtica apps are still installed, I am unable to open the Caesars Select app. I have 37M coins, mainly in profile # [redacted], that I purchased. My email is [redacted], and my phone number is [redacted]. The phone is registered to my sister Colleen Hacket at Pure Talk but is now being used by me. Could you please assist me in regaining access to Caesars Select? Thank you. Mike H. Blaine, WA.

I have been a loyal player of the WSOP game for several years now. I have encountered an issue recently where a promotion ended prematurely without notice, causing me to lose chips and rewards equivalent to almost $80. Despite reaching out to Support multiple times, I have not received a resolution. Subsequently, I disputed three of the charges with my bank and received the credits. Today, my account was unexpectedly closed, and I am unable to contact support for clarification. I am seeking confirmation whether the account closure is related to the credits I received. I kindly request assistance in understanding why my account was closed. You can reach me at d*****1000gmail.com. Any help in resolving this matter would be greatly appreciated. Thank you for your assistance.

This is the second time I've lost my account and had to start over. I worked hard to get where I was as the CashRabbit with over twenty rings and playing near top-level players. You can imagine how disappointed I am. My account was [redacted] Please rectify this as soon as possible. I'd almost collected all the cards and only needed 38 more, also nearly finished my tasks. The sooner this is resolved, the better. I was going for my second bracelet, but it seems like that won't happen now. What a shame, I had a great chance at winning today.

I attempted to switch my email from [redacted] to my new email but ended up with a new account. I can't access my original account as the system is redirecting to the new one using my iPhone's IP address. My chip balance of over five billion was reset to [redacted] chips. My new email is [redacted] Thank you, Wilma H.

I've been unable to access my Blitz fan page for over 10 days now. I received an error message telling me to switch devices to play. As a result, I haven't been able to claim my daily benefits, and no one has been able to resolve the issue. Lately, when playing rounds, I've noticed that my wild daubs aren't appearing on critical squares needed to complete rooms. It's frustrating to spend nearly 4,[redacted] credits to win the last two squares in a room. This doesn't seem fair to a loyal customer who regularly purchases credits. I hope this matter can be addressed promptly.

I'm experiencing a serious issue with Slotomania package purchases from the Microsoft Store. During the purchase process, I kept receiving a message saying the purchases were stopped and to try again. Despite several attempts, the purchases were not completed. Strangely, later I received emails informing me that the purchases had gone through and were charged to my credit card. I have yet to receive the packages, but I am being billed for them. The purchase numbers in question are [redacted], [redacted], and the third one was for $7.99. I have reached out to Playtika, Microsoft, and Facebook for assistance, but have not had any luck resolving the issue. I am at a loss for a solution. I would like the charges to be canceled or to receive the coins I paid for.

I have been a loyal customer of yours for over two years. Occasionally, I make extra charges, but last week, my girlfriend's daughter unknowingly used my phone to make in-game purchases without permission. Since there was no pin number on my account, she was able to do so freely. I am requesting that you kindly remove these unauthorized charges on my Discover card. I will now be adding a pin to my account to prevent this from happening again. If you review my account history, you will see that these purchases are unusual for me. I would appreciate it if you could address this issue promptly. Thank you. - Dana R.

I encountered an issue while making a purchase. Initially, I received an "oops" message and was prompted to try again. Later, I received an email confirming the purchase was successful, but I did not receive the item and cannot resolve the problem. Subsequently, whenever I try to make a purchase, I am informed that I already own it. Consequently, I am unable to download or play the game. Despite attempting various troubleshooting methods, such as repairing, resetting, uninstalling, and reinstalling the game, the problem persists. I feel frustrated as I have sought assistance from multiple support channels without success. I am reaching out for help with this matter. Thank you.

I am Bekah, and I am experiencing extreme frustration while playing Bingo Blitz with the ID number [redacted]. It is disheartening to consistently lose in the seasonal game Sassy Sauces 2 despite investing [redacted] credits without sufficient returns. The power-ups seem futile as they do not contribute to winning, making the gameplay further discouraging. I have attempted various troubleshooting steps like resetting, clearing storage, and reinstalling the game, but to no avail. The lack of occasional wins has led me to believe that the odds are not random, as suggested by customer service. This ongoing losing streak has left me feeling blocked from any chance of winning a game.

I had over [redacted] million chips last night when I went to bed, but now I only have 20,[redacted] chips. This has happened before, and despite sending several emails, I have received no response. I find it unacceptable to have my chips taken this way and I expect a resolution. I even have video evidence from a previous incident where my chips were taken, which I sent to customer service, but still received no reply. I simply want my chips to be returned.