Ticketmaster Customer FAQ

Ticketmaster wants to ensure everyone has an equal chance to enjoy events. For customers who have disabilities, it offers accessible ticket options. The method to buy these tickets varies, depending on the venue. For some events or venues, you can purchase accessible seats directly online. For others, you may need to call Ticketmaster at the number provided on the event page. It's important to mention that these tickets are subject to availability, similar to regular tickets. So, it's advised to plan your purchase as soon as possible. Also, remember that any companion tickets are offered, subject to availability, with the purchase of an accessible ticket.

Si vous avez des problèmes pour vous connecter à votre compte Ticketmaster, vous pouvez procéder à la récupération de votre mot de passe. Cliquez sur le lien "Mot de passe oublié ?" sur la page de connexion et suivez les instructions pour réinitialiser votre mot de passe. Une fois que vous êtes connecté à votre compte, vous pourrez apporter toutes les modifications nécessaires. Notez que si vous rencontrez encore des problèmes, il est possible que vos informations de connexion aient été modifiées pour des raisons de sécurité ou que votre compte ait été bloqué pour d'autres raisons.

It sounds like you're experiencing some issues completing your order due to a problem with the billing address on your selected card on Paypal. Unfortunately, this typically happens if the billing address linked to your chosen card doesn't match the one on your Ticketmaster account. You have a few options here. You can either update your billing address on Paypal to match your account or choose a different payment method or card on Paypal. You can also enter the card details directly into Ticketmaster if it's a debit or credit card. Please ensure that the billing address matches the one listed on your bank account. If these actions don't solve your problem, it might be worth verifying the issue with Paypal directly.

To request a refund for your tickets, log into your Ticketmaster account, select your order, and click on the 'Request a Refund' link. If the event is eligible for a refund, the link would be available. Note that the ability to refund depends on the policies of the event organizer. If the event was cancelled and not rescheduled, refunds are typically issued automatically. If the event was rescheduled, ticket buyers are usually given the option to keep their tickets for the new date or request a refund. It may take up to 30 days for the refund to process.

We're sorry for the trouble you're having. If you sold the tickets on Ticketmaster, they automatically refund your purchasers and take the funds out of your next direct deposit. So, you don't need to do anything to initiate the refund process. However, if you're still experiencing difficulties or have any particular concerns related to the refund, we recommend checking your ticket listing and account settings carefully one more time. Rest assured, Ticketmaster has policies and procedures in place to protect both buyers and sellers in the event of an event cancellation or other changes.