I purchased * tickets for Harry otter and he Cursed Child Parts One and Two (SEC BALCC...

GetHuman4862822's Purchase Tickets issue with Ticketmaster from May 2020

Help with my Ticketmaster issue
First: share to improve GetHuman4862822's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4862822 may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman4862822's own words
I purchased * tickets for Harry otter and he Cursed Child Parts One and Two (SEC BALCC, ROW A, SEAT ***-***) for Saturday, May *, **** @ *:** p.m. & Saturday May *, **** @ *:** p.m. Unfortunately due to the COVID-**, these performances were cancelled and I was given a new date of October **, ****. Due to a previous commitment (a Wedding), October **, **** we are unable to book that date. We were then given * other choices which we chose to be August *, ** or **, ****. Again, unfortunately, due to COVID-**, the Theater District is closed until September ****. I have now been given a refund of the * tickets I purchased, but was hoping to "reschedule" again. Thinking and "hoping" that perhaps we could keep our same seats and schedule for next May **** rather than receive the refund. I was pleased with our seats and would like to book the same ones (SEC BALCC, ROW A, SEATS ***-***) . PLEASE ADVISE IF THIS IS POSSIBLE. Your consideration is greatly appreciated.

GetHuman4862822 did not yet indicate what Ticketmaster should do to make this right.

How GetHuman4862822 fixed the problem

We are waiting for GetHuman4862822 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ticketmaster's attention and get better help faster. Tap below to get started.
Having Ticketmaster issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ticketmaster

Purchase Tickets issue
Reported by GetHuman4862822
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 2569 others
0 customers following this

Timeline

GetHuman4862822 started working on this issue
May 23rd, 2020 9:38pm
GetHuman4862822 indicated the issue is not fixed yet.
May 27th, 2020 2:18pm
GetHuman4862822 indicated the issue is not fixed yet.
May 27th, 2020 2:18pm
GetHuman4862822 indicated the issue is not fixed yet.
May 29th, 2020 1:58am