I was using Live Chat earlier and the representative told me that because my tickets we...

GetHuman3899811's Missing Tickets issue with Ticketmaster from November 2019

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Before contacting them, items GetHuman3899811 may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman3899811's own words
I was using Live Chat earlier and the representative told me that because my tickets were never mailed to me and the concert is this Sunday, I would receive an email PDF of the tickets. I never received the email. This is the second Ticketmaster representative who has lied to me since the first one I called two weeks ago told me that I'd be receiving my tickets in the mail since I never received the original ones. I've been a Ticketmaster customer for years and I am extremely dissatisfied.

GetHuman3899811 did not yet indicate what Ticketmaster should do to make this right.

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Ticketmaster

Missing Tickets issue
Reported by GetHuman3899811
Nov 7th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 12113 others
0 customers following this

Timeline

GetHuman3899811 started working on this issue
Nov 7th, 2019 3:00pm
GetHuman3899811 indicated the issue is not fixed yet.
Nov 7th, 2019 8:43pm