My friend transferred a ticket to me about a month ago but it is nowhere to be found. I...

GetHuman2471874's customer service issue with Ticketmaster from March 2019

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The issue in GetHuman2471874's own words
My friend transferred a ticket to me about a month ago but it is nowhere to be found. It is for Tori Kelly in Seattle, seats :*Section MAIN*, Row GA*, Seat ***Section MAIN*, Row GA*, Seat ****But it is nowhere to be found in my account, nor his. I do have the original transfer email where if I press claim again it says I have already claimed it. However it doesn't show up in my profile on Ticketmaster. We need these ASAP to sell to someone else because I can no longer go anymore.
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Ticketmaster

Customer service issue
Reported by GetHuman2471874
Mar 13th, 2019 - 5 mons ago
I have an issue with Ticketmaster too
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Seen by 1 customer so far
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Timeline
GetHuman2471874 started working on this issue
Mar 13th 4:11pm