I have purchased * tickets to Elton John's at hanging Rock. *I have purchased seated ti...

GetHuman2210597's customer service issue with Ticketmaster from February 2019

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The issue in GetHuman2210597's own words
I have purchased * tickets to Elton John's at hanging Rock. *I have purchased seated tickets. I would like to change them to general admission tickets. The reason being is that we are attending the event for my downsyndrome brother Jays birthday. I did not realise that a seated ticket would mean you were not able to dance. *My downsyndrome brother will need to dance the night away. Is it possible to change our tickets to general admission?
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Ticketmaster

Customer service issue
Reported by GetHuman2210597
Feb 14th, 2019 - 8 mons ago
I have an issue with Ticketmaster too
Not resolved
Seen by 8 customers so far
Similar issue to 6145 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman2210597 started working on this issue
Feb 14th 11:42pm