My son attempted to purchase an Elton John ticket yesterday using his £** ticketmaster...

GetHuman1570628's customer service issue with Ticketmaster from November 2018

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Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman1570628's own words
My son attempted to purchase an Elton John ticket yesterday using his £** ticketmaster voucher as part payment. He entered the card number, which was accepted. He was then asked to pay the balance amount, which was £***.**. Unfortunately, there was a problem entering his debit card number and the transaction timed out. My son began the transaction again and was told there is now a zero balance on his ticketmaster card. Therefore, the money from the card has not been honoured. *Card no. ****************.*Please advise.
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Customer service issue
Reported by GetHuman1570628
Nov 16th, 2018 - 10 mons ago
I have an issue with Ticketmaster too
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Seen by 5 customers so far
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GetHuman1570628 started working on this issue
Nov 16th, 2018 1:10pm