Received an email today @ *:** EST for Josh Groban concert in November...

GetHuman1202827's customer service issue with Ticketmaster from September 2018

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The issue in GetHuman1202827's own words
Received an email today @ *:** EST for Josh Groban concert in November, **, **** - *:** PM at Madison Square Garden, NY ,which stated, Redeem now for CD or Digital Copy of his new album. I followed the link, completed the info requested and it stated it has already been filled???? My Order Confirmation Number is **-******NY***Am I going to receive the CD I don't remember acknowledging a Redemption request before?**Robert Mawson ***-***-****
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Ticketmaster

Customer service issue
Reported by GetHuman1202827
Sep 25th, 2018 - 2 mons ago
I have an issue with Ticketmaster too
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Seen by 2 customers so far
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Timeline
GetHuman1202827 started working on this issue
Sep 25th 7:09pm