Absolutely not fixed

GetHuman855425's customer service issue with TextNow from July 2018

Help with my TextNow issue
The issue in GetHuman855425's own words
Pay a bill ... Textnow won't accept my payment for my fiance*'s phone, and not she is without service. My card did decline at first, but it is a new care and was not fully functional. Now, my bank assures me that it is. I just want Textnow to try to take the payment off my bank card again.
I'm disabled and need a way to contact my fiance*, which they have effectively denied by not accepting payment from my bank card, since my fiance* won't have wifi access. I also have no other payment option.
Take a payment from the payment option I have provided, especially since it is my only payment option that Textnow currently accepts. Either that, or start taking Paypal so I can pay that way.
I've been loyal to Textnow for nearly * years now, and I have been paying for * lines for nearly as long.
Textnow customer service, both on the app and online.
How GetHuman855425 fixed the problem
It took waiting a godawful amount of time keeping a chat window open so I didn't lose my queue position. Never found a way to speak directly over the phone, but through chat, my issue was resolved.
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Textnow billing
Customer service issue
Reported by GetHuman855425
Jul 6th, 2018 - 5 years ago
GetHuman855425 shared how to fix
Seen by 17 customers so far
Similar issue to 1042 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
TextNow Version Type
Device Used


GetHuman855425 started working on this issue
Jul 6th, 2018 5:34pm
GetHuman855425 shared this issue with friends on Facebook
Jul 6th, 2018 5:35pm
GetHuman855425 indicated the issue is not fixed yet.
Jul 6th, 2018 5:39pm
GetHuman855425 confirmed the issue is fixed. Hooray!
Jul 6th, 2018 7:22pm

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