Absolutely not fixed

GetHuman855425's customer service issue with TextNow from July 2018

Help with my TextNow issue
The issue in GetHuman855425's own words
Pay a bill ... Textnow won't accept my payment for my fiance*'s phone, and not she is without service. My card did decline at first, but it is a new care and was not fully functional. Now, my bank assures me that it is. I just want Textnow to try to take the payment off my bank card again.
I'm disabled and need a way to contact my fiance*, which they have effectively denied by not accepting payment from my bank card, since my fiance* won't have wifi access. I also have no other payment option.
Take a payment from the payment option I have provided, especially since it is my only payment option that Textnow currently accepts. Either that, or start taking Paypal so I can pay that way.
I've been loyal to Textnow for nearly * years now, and I have been paying for * lines for nearly as long.
Textnow customer service, both on the app and online.
How GetHuman855425 fixed the problem
It took waiting a godawful amount of time keeping a chat window open so I didn't lose my queue position. Never found a way to speak directly over the phone, but through chat, my issue was resolved.
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TextNow

Textnow billing
Customer service issue
Reported by GetHuman855425
Jul 6th, 2018 - 4 years ago
Fixed
GetHuman855425 shared how to fix
Seen by 14 customers so far
Similar issue to 1042 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used

Timeline

GetHuman855425 started working on this issue
Jul 6th, 2018 5:34pm
GetHuman855425 shared this issue with friends on Facebook
Jul 6th, 2018 5:35pm
GetHuman855425 indicated the issue is not fixed yet.
Jul 6th, 2018 5:39pm
GetHuman855425 confirmed the issue is fixed. Hooray!
Jul 6th, 2018 7:22pm