TextNow Customer Service Issues

Archive 18

The following are issues that customers reported to GetHuman about TextNow customer service, archive #18. It includes a selection of 4 issue(s) reported October 12, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I transferred and secured my number on TextNow, but I forgot my email and username. However, I do remember my phone number. I need assistance cleaning up my account so I can utilize it. I created the account solely to keep that number, but I haven't been able to use it. Please either enable me to access my account with my number or help me transfer my number elsewhere. Thank you.
Reported by GetHuman-mrcaff on Thursday, October 12, 2023 4:26 PM
I've had number [redacted] for years. I considered getting a phone through Optimum internet so I asked if my number was available. Yes, it was since I had paid to reserve it for about a year. I ultimately decided not to get the phone from Optimum. When I tried to get my number back from TextNow, they said they recycled the number, which was disappointing. This number is connected to my Google account and my Facebook. I provided pictures to TextNow as proof, but they claimed they didn't have any records.
Reported by GetHuman8661142 on Saturday, October 14, 2023 4:32 PM
I'm Belinda Collier and I'm having an issue with my TextNow app. The phone number linked to it is [redacted]. I previously explained the problem, and you sent me a reset code once. When I tried to change the email associated with it, I was unable to do so. The old email is [redacted], and the new one is [redacted] I have important calls to make urgently. Please help me as soon as possible. Thank you. - Belinda Collier
Reported by GetHuman8680440 on Tuesday, October 31, 2023 4:33 PM
I am encountering issues signing up/logging into the 2ndLine app. After completing all details and clicking on sign up/login, a 'verify you are a human' message appears, but the verification box never shows up. I have searched online, contacted TextNow, and even tried signing up on my computer using an android emulator, but TextNow detected the emulator. I have not found a working solution so far. I am reaching out here hoping for assistance. Thank you.
Reported by GetHuman-nhardikh on Tuesday, November 7, 2023 3:16 PM

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