Please read below about my experience in the last two weeks:**I have always been an avi...

GetHuman1670884's customer service issue with Target from December 2018

3 views
 | 
1992 similar
 | 
0 following
Help with my Target issue
Next: our robot will wait on hold for GetHuman1670884 to get a Target rep on the line!
Always use the GetHuman Phone tocall Target. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1670884's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1670884 may need:
Order number, Billing address, Email address on the account, and Phone number on account
The issue in GetHuman1670884's own words
Please read below about my experience in the last two weeks:**I have always been an avid Target shopper but I will forever and always shop at Walmart from now on. Confusing this will be but I was upset when I typed this I love my in store experiences especially at the Turnersville store but target.com is the absolute worst experience I have literally ever had. The past two weeks have been so stressful:**There were many issues with target.com that I have had over the past couple of weeks and with my Target redcard. So many that I cancelled my target redcard. I had made a purchase with the red card and did not have the funds in my account until the next day that I called and took care of. However I made a purchase two days before black friday online. When i did I changed my billing and mailing address and for some reason it was reverted back to my old mailing address. I believe the gentlemen i spoke to said that it was defaulted back to the old address. So my items were delivered back to my old address in Delaware. while I was reimbursed for those items, I never reordered them because they were no longer being offered with the black friday sales prices. I then made a purchase in store and a purchase on line for one of the items still onsale. I had the money in my account and your company still reverted the charges for some reason resulting in my bank charging me two ** dollar over draft fees. I was able to get them reversed but when i called to speak to the red card area for these two charges, the woman i spoke to was extremely rude and literally argued with me for ** minutes about how wrong i was. the item i ordered online to pick up in store i never received because i called the store they said they would hold it and by the next morning your online services had cancelled it without calling the store to ask if i was coming to get it that night which i was because i had called the very nice lady in the turnersville store to ask if i could come the next night. so i am still being charged not only an overdraft fee for that in store purchase but for the item itself again even though the money was still in my account but also never received the other item ordered online because you cancelled it without conferring with the store to see if i was still picking it up which i was. then when i called to cancel my redcard after all of this mess.....i waited on hold for ** minutes and you hung up on me called back waited on hold for ** minutes hung up on me called back waited on hold for ** minutes and finally got ahold of someone who asked why i was cancelling it and i told her it was too much to go through at that point because i had already extended my lunch break at work and lost pay at work to speak with your customer service center who couldn't manage to stop dropping my calls. i have never in my had worse customer service than i have over the phone with target.com and online with target. i have NEVER had any issues in store and never expected to be treated as though i stole a million dollars and tried to get away with it when i called to try and dispute the charges when i had the money in my account the second time and i can not believe that the christmas gifts i ordered just never came because you sent them to my previous address and they most likely got stolen because we lived in a not so great area which is why we moved to begin with. Sorry for the VERY long response but you did ask.**So then I got disconnected from the first chat and this is what happened with the second one:**Brenda: Hi! My name is Brenda. How can I help you today?Me: hi i was speaking with someone and she connected me to someone from the specialist team and we got disconnectedBrenda: I'm sorry to hear this from you. Not to worry, Angela.Brenda: I can help you.Brenda: Please let me know your concern.Me: I had wrote this to the last chat agent. Please excuse the parts where I wrote "you" as I was typing in reference to target in general:Me: There were many issues with target.com that I have had over the past couple of weeks and with my Target redcard. So many that I cancelled my target redcard. I had made a purchase with the red card and did not have the funds in my account until the next day that I called and took care of. However I made a purchase two days before black friday online. When i did I changed my billing and mailing address and for some reason it was reverted back to my old mailing address. I believe the gentlemen i spoke to said that it was defaulted back to the old address. So my items were delivered back to my old address in Delaware. while I was reimbursed for those items, I never reordered them because they were no longer being offered with the black friday sales prices. I then made a purchase in store and a purchase on line for one of the items still onsale. I had the money in my account and your company still reverted the charges for some reason resulting in my bank charging me two ** dollar over draft fees. I was able to get them reversed but when i called to speak to the red card area for these two charges, the woman i spoke to was extremely rude and literally argued with me for ** minutes about how wrong i was. the item i ordered online to pick up in store i never received because i called the store they said they would hold it and by the next morning your online services had cancelled it without calling the store to ask if i was coming to get it that night which i was because i had called the very nice lady in the turnersville store to ask if i could come the next night. so i am still being charged not only an overdraft fee for that in store purchase but for the item itself again even though the money was still in my account but also never received the other item ordered online because you cancelled it without conferring with the store to see if i was still picking it up which i was. then when i called to cancel my redcard after all of this mess.....i waited on hold for ** minutes and you hung up on me called back waited on hold for ** minutes hung up on me called back waited on hold for ** minutes and finally got ahold of someone who asked why i was cancelling it and i told her it was too much to go through at that point because i had already extended my lunch break at work and lost pay at work to speak with your customer service center who couldn't manage to stop dropping my calls. i have never in my had worse customer service than i have over the phone with target.com and online with target. i have NEVER had any issues in store and never expected to be treated as though i stole a million dollars and tried to get away with it when i called to try and dispute the charges when i had the money in my account the second time and i can not believe that the christmas gifts i ordered just never came because you sent them to my previous address and they most likely got stolen because we lived in a not so great area which is why we moved to begin with. Sorry for the VERY long responseBrenda: Let me go trough your concern, Please allow me a moment.Me: ok thank youBrenda: It's perfectly understandable that you're very upset about what's happened.Brenda: I tried transferring this chat to our specialist team.Brenda: But our team is currently unavailable.Brenda: I suggest you to give us a call to our team at (hidden).Brenda: Can I help you with anything else?Me: I will write a letter to corporate at this point. The last thing I truly want to do is get on the phone again and speak with * different agents about the same thingMe: Thank youBrenda: Thanks for visiting Target.com. I hope you'll visit us again soon!**Chat has ended. Have another question?**Call us at: *(hidden)**The agent has ended the chat.**I can not wait to get a hold of someone in corporate because honestly if I don't I have no issue going anonymously to the news stations to tell them about how terrible they actually treat their customers.I may even sign up for twitter just to tell you how terrible it is.
GetHuman1670884 did not yet indicate what Target should do to make this right.
I have an issue with Target too
How GetHuman1670884 fixed the problem
We are waiting for GetHuman1670884 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Target's attention and get better help faster. Tap below to get started.
Having Target issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1670884 fixes it.
This email address isn't valid

Target

Customer service issue
Reported by GetHuman1670884
Dec 1st, 2018 - 6 mons ago
I have an issue with Target too
Not resolved
Seen by 3 customers so far
Similar issue to 1992 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1670884 started working on this issue
Dec 1st, 2018 11:30pm