Mail order return.

GetHuman1474194's customer service issue with Target from November 2018

Help with my Target issue
The issue in GetHuman1474194's own words
The problem: Mail order return.
GetHuman1474194 did not yet indicate what Target should do to make this right.
I have an issue with Target too
How GetHuman1474194 fixed the problem
I ordered a video game book from target online. It came damaged in the mail. I called my target store near me. They said to come down to the store and exchange it for one not damaged.... so far so good. I went, they didn't have it, their computer said they had three. So, target customer service at the store called another target and they said they had one and they would hold it for me. I asked target to verify they had it physically in their hand before I drove all the way down there. I drove, they didn't have it.... their computer said they did but they didn't. The lady, I found out later, worked in clothing and just checked her computer for the book. I now have over * hours and ** miles of driving into my book. It took another hour to get a person on the phone to settle my problem. The second store just refunded my money including shipping cost. Once I was able to explain on the phone to target customer service... he sent me a $**.** target gift card for my troubles. It was a VERY frustrating experience BUT Target came through with an appropriate fix. I learned not to buy things online through target but I will continue to shop there as usual.
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Target

Customer service issue
Reported by GetHuman1474194
Nov 2nd, 2018 - a mon ago
I have an issue with Target too
Fixed
GetHuman1474194 shared how to fix
Seen by 2 customers so far
Similar issue to 1460 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Phone number on account
Timeline
GetHuman1474194 started working on this issue
Nov 2nd 11:21pm
GetHuman1474194 confirmed the issue is fixed. Hooray!
Nov 6th 12:46am