Billing issues. I am about to close my account due to the ignorance of your CS staff. I...

GetHuman-mmangel's customer service issue with Target.com from November 2018

15 views | 161 similar | 0 following
Help with my Target.com issue
First: share to improve GetHuman-mmangel's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mmangel's next move: call Target.com.
The best way to get your problem resolved is to tap the button below to start calling Target.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-mmangel may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-mmangel's own words
Billing issues. I am about to close my account due to the ignorance of your CS staff. I paid my bill on ***** over the phone with a rep. She credited me a late fee due to Target website constantly crashing. My payment of **.** was to cover October and November. A week later I get my statement and it says I am past due *.** and got hit with a late fee again. I called back a week ago and the Rep on the phone (recorded) stated that the previous rep made a mistake and I should have not gotten charged the *.** or it should have been included when I asked her how much to pay for October*November. The rep credited me the late fee again and apologized. I just checked my statement and it says I still have a past due balance of *.** and a late fee. I paid! And ever since Target updated their website it is horrible. It's asking me security questions that I never picked so I can't log into my account more then once. I need to speak to someone ASAP! Does target have reps working on Sunday?

GetHuman-mmangel did not yet indicate what Target.com should do to make this right.

How GetHuman-mmangel fixed the problem

We are waiting for GetHuman-mmangel to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Target.com's attention and get better help faster. Tap below to get started.
Having Target.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mmangel fixes it.
This email address isn't valid

Target.com

Customer service issue
Reported by GetHuman-mmangel
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 161 others
0 customers following this

Timeline

GetHuman-mmangel started working on this issue
Nov 11th, 2018 12:47pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians