Billing issues. I am about to close my account due to the ignorance of your CS staff. I...

GetHuman-mmangel's customer service issue with from November 2018

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The issue in GetHuman-mmangel's own words
Billing issues. I am about to close my account due to the ignorance of your CS staff. I paid my bill on ***** over the phone with a rep. She credited me a late fee due to Target website constantly crashing. My payment of **.** was to cover October and November. A week later I get my statement and it says I am past due *.** and got hit with a late fee again. I called back a week ago and the Rep on the phone (recorded) stated that the previous rep made a mistake and I should have not gotten charged the *.** or it should have been included when I asked her how much to pay for October*November. The rep credited me the late fee again and apologized. I just checked my statement and it says I still have a past due balance of *.** and a late fee. I paid! And ever since Target updated their website it is horrible. It's asking me security questions that I never picked so I can't log into my account more then once. I need to speak to someone ASAP! Does target have reps working on Sunday?

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Customer service issue
Reported by GetHuman-mmangel
Nov 11th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 161 others
0 customers following this


GetHuman-mmangel started working on this issue
Nov 11th, 2018 12:47pm

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