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TJ Maxx Customer FAQ

Top Answers & How-to Guides

What is TJ Maxx's Phone Number?

The question we are asked most often is about how to talk to TJ Maxx customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My TJ Maxx Account Number?

If you have a TJX Rewards Platinum Mastercard, there might be occasions when you need to locate your TJ Maxx account number. Whether...

Is It Possible to Merge Two TJ Maxx Accounts?

Merging multiple TJ Maxx accounts online is easy once you log into the main profile. Following the correct steps ensures no issues...
Ask any question you have about TJ Maxx customer service, get an answer now.
Contact TJ Maxx customer service

Gift Cards

If I Don't Claim a TJ Maxx Gift Card, What Happens?

If a TJ Maxx gift card is not claimed or used, it does not expire, and there are no dormancy fees; however, after a certain period...
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How Do I Transfer a TJ Maxx Gift Card to Another Account?

Transferring a TJ Maxx gift card is an easy process without new requirements that may be unfamiliar to a regular client. Always check...
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Account Management

Where Can I Find My TJ Maxx Account Number?

If you have a TJX Rewards Platinum Mastercard, there might be occasions when you need to locate your TJ Maxx account number. Whether...
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Is It Possible to Merge Two TJ Maxx Accounts?

Merging multiple TJ Maxx accounts online is easy once you log into the main profile. Following the correct steps ensures no issues...
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How Do I Unlock My TJ Maxx Account?

Unlocking a temporarily suspended online account at TJ Maxx requires patience and clarity when communicating ownership verification...
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Delivery Issues

How to Report an Issue with TJ Maxx Delivery?

TJ Maxx addresses delivery issues efficiently and works closely with customers to resolve them. Proper preparation will equip you to...
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How Do I Complain to TJ Maxx About a Late Delivery?

When dealing with late delivery problems at TJ Maxx, it's important to be aware of your options and do everything to resolve the problem....
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What Should I Do When TJ Maxx Delivery by Usps Is Missing?

If you are concerned about the status of your TJ Maxx delivery, there are a few things that you can do. Review your order confirmation...
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Holiday Deals

How Do I Find Black Friday Deals for TJ Maxx?

Finding Black Friday deals at T.J. Maxx, T.J. Maxx Black Friday discounts
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How Do I Make an Order for the TJ Maxx Black Friday Event?

T.J. Maxx Black Friday shopping bag, Making a purchase during TJMaxx Black Friday
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How Do I Find Cyber Monday Deals for TJ Maxx?

Find T.J. Maxx Cyber Monday deals, How to Find Deals for TJMaxx Cyber Monday
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How Do I Make an Order for the TJ Maxx Cyber Monday Event?

This article helps TJ Maxx customers to make an order from the company's Cyber Monday sale. If you would like to find the best Cyber...
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Returns and Exchanges

How Do I Return an Item to TJ Maxx from Their Black Friday Sale?

This article discusses how you can return an item that you purchased at the TJ Maxx Black Friday sale. A description of the procedure...
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How Do I Return an Item to TJ Maxx from Their Cyber Monday Sale?

This article talks about how to return an item that was purchased at the TJ Maxx Cyber Monday sale. A description of how to make the...
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How Do I Return an Item from TJ Maxx?

T.J. Maxx, also known as TJX, has a detailed return policy. The proper way to return merchandise depends on the original purchase location,...
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Does TJ Maxx Pay for Shipping on Returns or Exchanges?

T.J. Maxx offers return labels in its packages to make mailing returns easy, but there is usually a shipping fee involved. In-store...
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How Do I Track My TJ Maxx Return?

The best option for tracking your return to TJX is by contacting the support team. You may return your orders via email or to your...
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How Do I Exchange an Item from TJ Maxx?

When you order an item from TJX, you have the right to return the item if you want an exchange. However, you have to adhere to the...
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Refunds

How Do I Check the Status of My TJ Maxx Refund?

When you order the wrong item or receive a damaged item from TJX, you have the right to ask for a refund. You will have to read and...
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How Do I Get a Refund from TJ Maxx?

TJ Maxx makes it very convenient for you to return any items they ship to you as they provide return labels for each item with your...
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How long does it take to process a refund from TJ Maxx?

At TJ Maxx, we strive to provide a hassle-free refund experience for our customers. The processing time for a refund typically depends...
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Order Tracking

How Do I Track My TJ Maxx Order?

It is always good to track your TJ Maxx order or any orders you make online due to theft. To track your TJ Maxx order you will need...
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Return Policy

What is TJ Maxx's return policy on sale items?

TJ Maxx's return policy for sale items permits customers to return these items within 30 days of purchase with a valid receipt. The...
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Can I return items purchased online at a TJ Maxx store?

Yes, you can return items purchased online at a TJ Maxx store. TJ Maxx offers a hassle-free return policy for online purchases. If...
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Shipping

Does TJ Maxx offer international shipping?

Yes, TJ Maxx does not currently offer international shipping. At the moment, they only offer shipping within the United States, including...
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Can I use a TJ Maxx gift card to make an online purchase?

Yes, you can use a TJ Maxx gift card to make an online purchase. TJ Maxx gift cards are accepted as a form of payment for online transactions...
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Help me with my TJ Maxx customer service issue

Ask any question you have about TJ Maxx customer service. We will do our best to get you answers right away.
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