How Do I Return an Item to TJ Maxx from Their Black Friday Sale?

This article discusses how you can return an item that you purchased at the TJ Maxx Black Friday sale. A description of the procedure for making the return is provided. The TJ Maxx refund and return policy is provided as well. The various refund options are described in the policy.

TJ Maxx holds a yearly Black Friday sale in which it deeply discounts many of its most popular items. If, after the sale, you find that you need to return something you bought there, read on to learn the right way to do it.

The TJ Maxx Return and Refund Policy

If you want to return something from the Black Friday sale, you must return it within 30 days of the sale. You do not need to bring the receipt along, but you should if you can.

If you made the purchase with a check, you cannot initiate the return until a 10 day waiting period is over, so that your check has time to clear. If your return is accompanied by the receipt, you can get a refund of the same type as the one you made the purchase with. If you don't have the receipt when you make the return, you can only get store credit. You also can only get store credit if you make the return after the 30 day mark, even if you have the receipt with you. Returns accompanied by a gift receipt only qualify for store credit.

If you used the item before deciding you needed to return it, you cannot return it. Also, TJ Maxx uses a verification system and they will not accept any return which was rejected by the verification system, even if you have followed the guidelines described here.

If you have lost the receipt then you will need to bring a photo ID and your contact information with you to the return. You will also be required to give your signature for the return.

Making the Return

To return a Black Friday sale purchase to TJ Maxx, just bring the item you want to return to any TJ Maxx store, whether you made the purchase at a physical store or online. If you do not know the location of the nearest TJ Maxx store, follow these instructions:

  1. Go to TJ Maxx's home page.
  2. Click the Stores link in the navigation bar.
  3. Enter your city and state or your zip code in the relevant text field.
  4. Click on the Search button.

If you have a question about the item you want to return then you can contact TJ Maxx's customer service department. It has phone, chat, and email support options.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Return an Item to TJ Maxx from Their Black Friday Sale?

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