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TJ Maxx Customer Service

Phone Number & Contact Info

TJ Maxx's Best Phone Number

800-926-6299
Toll-free·Calls Customer Service·Most popular TJ Maxx number
Q:

How do I talk to a live human at TJ Maxx?

A:Press 1 then 2 then 6
Q:

Does TJ Maxx offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TJ Maxx phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 2 then 6
Below are some clips we've found from TJ Maxx's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the TJ Maxx customer service department. If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one. If your call pertains to an online shopping inquiry, please please did you know that the toll free number to contact Synchrony Bank who supports the TJX Rewards credit card is shown on the back of your TJX Rewards credit card? There, you will also find the website to log in to your account to make a payment or update account information. Please contact Synchrony using the phone number on the back of your card or visit w w w dot t j x rewards dot com for all credit card related inquiries. Or you may press one to get assistance now from a bank representative."
Excerpt from a call with TJ Maxx
Thursday, January 4, 2024 6:41 PM

They may ask you to enter information with the dial pad

"Thank you for calling the TJ Maxx customer service department. If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one. If your call Thank you for calling the TJ Maxx customer service department. Our office is now closed. Your call is very important to us. Please continue holding to hear a list of our new self help options. You may also call back during our regular business hours, which are Monday through Friday, nine AM to six PM eastern time. Have a TJX Rewards credit card with us?
Please press one. If you would like information on your TJ Maxx gift gift card, including checking a balance, please press two.
If you would like did you know that you can check a gift card balance online at t j max dot com and enter the card number and CS code located on the back of the card."
Excerpt from a call with TJ Maxx
Saturday, January 6, 2024 7:53 PM

The first phone menu

"Thank you for calling the TJ Maxx customer service department. I'm sorry. I did not receive a response.
If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call pertains to an online shopping inquiry, please press two."
Excerpt from a call with TJ Maxx
Wednesday, May 15, 2024 12:26 PM

After you press 1

"Thank you for calling the TJ Maxx customer service department. Our office is now closed. Your call is very important to us. Please continue holding to hear a list of our new self help options. You may also call back during our regular business hours which are Monday through Friday, nine AM to six PM eastern time. Have a TJX Rewards credit card with us?
If you would like information on your TJ Maxx gift card, including checking a balance, please press two.
If you would like to locate a store near you, please press three to be connect to the store locator system."
Excerpt from a call with TJ Maxx
Tuesday, May 21, 2024 3:49 AM

What are the hours and when should I call?

TJ Maxx operates the call center for this 800-926-6299 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,657 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TJ Maxx phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TJ Maxx staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TJ Maxx is Sunday. The most busy day to call is Friday, which averages 129% more phone calls by comparison. Again, this is based on a sample of 1,657 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call TJ Maxx

In summation, the best day to call TJ Maxx is Wednesday.

Why Customers Call TJ Maxx

If you have time to do a bit of reading before you call TJ Maxx, we recommend you read over some of our problem-specific articles.

Is It Possible to Merge Two TJ Maxx Accounts?

Merging multiple TJ Maxx accounts online is easy once you log into the main profile. Following the correct steps ensures no issues arise during the process. However, if you encounter problems, you can contact the customer support team. They are available 24/7 and happy to help resolve any concerns.

How to Report an Issue with TJ Maxx Delivery?

TJ Maxx addresses delivery issues efficiently and works closely with customers to resolve them. Proper preparation will equip you to handle any delivery problems that occur. If you're missing a package, immediately carry out the necessary checks, gather the relevant order information and contact TJ Maxx's customer service department. By working together, you and the delivery service can find a way to solve this problem.

Does TJ Maxx offer international shipping?

Yes, TJ Maxx does not currently offer international shipping. At the moment, they only offer shipping within the United States, including military addresses (APO/FPO/DPO). However, they do offer an international version of their website dedicated to customers outside the United States, where they can browse and discover products, but purchasing options are not available. This international website also provides information on how to contact local TJ Maxx stores and suggests exploring international shipping forwarding services for international customers who wish to purchase their products. TJ Maxx advises checking back regularly for any updates regarding their shipping policies and potential expansion into international markets.

Top TJ Maxx customer service problems

Click the link above to get answers to just about any TJ Maxx customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TJ Maxx, and their purpose. Are any of these similar to the reason you are trying to call?
No information provided: ""
- From a call lasting 2m 38s , Apr 9, 2024 2:57 PM
Updating contact information: "I need to update my phone number and name in the system."
- From a call lasting 6m 10s , Apr 5, 2024 7:28 PM
Confusion about speakerphone: "I don't wanna have this on speaker, but you're making me."
- From a call lasting 2m 2s , Apr 3, 2024 4:24 PM
Concern regarding card charge: "I wanna make sure my card is good and usable so this weekend, I'll be coming to the stores."
- From a call lasting 12m 35s , Mar 28, 2024 6:00 PM
Damaged nail polish shirt: "I'm annoyed because they're insecure, the nail polish, and I don't know what the FedEx threw the box or what he did, but it's leaking, and it's, like, on the shirt."
- From a call lasting 7m 48s , Mar 28, 2024 1:37 PM
Issue with order payment: "I'm being charged for the shipping for the pants and I don't get the credit for the purchase of the other item."
- From a call lasting 8m 6s , Mar 22, 2024 3:27 PM
Requesting refund for overpayment: "Yes. I sent you guys too much. That payment should've went somewhere else."
- From a call lasting 9m 20s , Mar 22, 2024 3:12 PM
Assistance with lost card: "I was calling an account because I see on my credit report that you guys closed my account because I don't use it very often."
- From a call lasting 18m 34s , Mar 13, 2024 8:11 PM
Missing item in order: "An item is missing from my order that was delivered on Saturday."
- From a call lasting 11m 23s , Feb 26, 2024 4:03 PM
Website access issue: "I keep getting a message that t j max is not available in my country, the USA."
- From a call lasting 12m 20s , Feb 21, 2024 6:17 PM

More TJ Maxx Customer Service Contacts

There are of course other ways to contact TJ Maxx customer service besides the phone. Below we list the best ones, by medium.

TJ Maxx Customer Service on Facebook / Messenger

Some customer service teams, like that of TJ Maxx, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

TJ Maxx Customer Help Desk / Web Support

www1.tjmaxx.com - Customer Service
Online customer service support
As a last, sometimes only, resort- TJ Maxx customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TJ Maxx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TJ Maxx agent. This phone number is TJ Maxx's best phone number because 5,136 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-926-6299 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call TJ Maxx first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook. In total, TJ Maxx has 1 phone number. It's not always clear what is the best way to talk to TJ Maxx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TJ Maxx. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TJ Maxx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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