TJ Maxx Customer Service Issues

I need help with the stubborn price stickers on household products. Placing sticky price tags underneath pots and other houseware makes them difficult to remove due to the strong glue. It is time-consuming and frustrating trying to peel off these labels. If stickers must be used, consider using a material that is easier to remove.

I visited the TJ Maxx on Central Avenue in White Plains with intentions to make a $[redacted] purchase. I inquired about the location of the ladies' room at the jewelry counter, and was directed to the back of the store, only to find it locked upon arrival. After being informed at customer service that I needed the manager's permission to use the restroom, I was told by the manager that it was broken. Surprised, I questioned where employees go during their shifts. Returning to the jewelry counter, another employee mentioned the restroom was not broken as she had just used it. Frustrated by the inconvenience, I abandoned my purchase due to the ordeal. I believe if stores expect customers to have a positive shopping experience, facilities should be accessible. Regards, Maria Ratliff

During a recent store visit, I encountered an unpleasant situation while attempting to return an item without a receipt. The encounter with the staff, particularly a rude lady at the counter, was disappointing as I was informed that a store credit was not possible without a receipt. This contradicted the return policy I later found on the TJMaxx website. The experience left me feeling unfairly treated, especially considering I have always been a polite customer. It seems like the store is misleading customers with false advertising practices. Below is an excerpt from the website detailing the standard return policy for items bought in stores: "Our customers are our top priority. If you're unsatisfied with your purchase, you can return the item with proof of purchase for an exchange or refund within a specified time frame. Returns without a receipt will receive merchandise credit. It's essential to follow the terms and conditions for merchandise credits to avoid any restrictions. Notably, certain items like swimwear and intimate apparel have specific return requirements, including attached tickets."

I am a TJMAX customer and a credit card holder. This is my first time ordering online, and I am trying to purchase an area rug for $[redacted].00. However, I am experiencing issues with resetting my password as I am not receiving the password reset email from TJMAX. I have tried to order the rug for two days now but have been unsuccessful. When I call customer service, I am directed to Syn Bank instead of getting assistance from TJMAX. I need help with resetting my password so I can complete my purchase. Thank you.

During a recent visit to Marshalls, I experienced issues using two different merchandise cards to pay for a total purchase of $42. The first card had around $20, but when I tried to use the second card, the computer froze. After being transferred to another register, the employee cancelled the transaction, stating that one of the cards had no funds. I was certain there was money on it, possibly around $40, as it had been used successfully before. Despite my attempts to explain, the employee proceeded to swipe the card multiple times, ultimately resulting in a balance of $0. I had to cover the remaining amount with cash since I lacked a receipt to verify the card's balance. Requesting assistance to review the transaction on the merchandise card to determine if a charge was made on 2/14, as this was the first time utilizing it. Card number: 6[redacted] 0[redacted] SCS: [redacted].

I would like to file a complaint regarding an incident that occurred at the Westchester store on March 18, [redacted], between 8 pm and 8:45 pm. I noticed a lack of customer service in the ladies dressing room area. The associate did not greet me or inquire about the number of items I had to try on; she simply slammed a number on the counter. Despite this, I proceeded to try on a dress. When I came out, she abruptly asked if I was purchasing the dress. After I declined, she instructed me to hang it back and took the number from my hand. I expressed my disappointment with her behavior, as I believe customers should be treated with respect. This was my first negative experience at the store after years of being a loyal customer. I spoke with the manager, Erik, to address the issue. The associate's name may be either Fernanda or Bernarda. I hope this feedback will lead to improved customer service in the future. Maria L. O.

My wife is a loyal customer, and we frequently use your credit card for our purchases. We have spent over $10,[redacted] on merchandise since getting the card. Occasionally, we need to return items. While sometimes we have the receipt, other times we do not. In the past, we have received store credit when returning items without a receipt, which has been helpful. However, we were recently informed that this option is no longer available. My wife struggles to keep track of physical or email receipts due to the volume of purchases she makes. It would be beneficial if you could consider using the credit card information to locate the purchase, as many other stores do. Unfortunately, she has been told this is not an option. We believe that as loyal customers who make frequent purchases, it is unfair to restrict returns without a receipt. We kindly request that you reconsider this policy. If this is not possible, we would appreciate a detailed explanation as to why this change was made and why it cannot be reversed. Thank you for your understanding and attention to this matter.

My recent shopping experience at the Newton, MA store was quite disappointing. It was challenging to find assistance from associates who should have better knowledge of the store's layout. Specifically, I struggled to locate plus size dresses. Sadly, not only was the section inadequate, but it also pointed towards a lack of consideration for customers whose needs are not being met due to sizing limitations. The company should strive to cater to a broader customer base, given the average women's size in the US. Moreover, the associates and managers need to improve their level of customer service. When I inquired about the plus size selection, I received a brief and unhelpful answer from a man I assumed was a manager. Even when seeking help from another associate, a language barrier hindered my ability to find the clothing I desired. It's crucial for the team to be more attentive and accommodating to customers for a better shopping experience.

Hello, I am a long-time loyal customer of TJM, and recently had an issue with a return at the store in Rio Hondo Bayamon, PR on March 22. I was attempting to return an apparel gift without a receipt, given to me by one of my daughters for our 50th wedding anniversary, which did not fit me well. The price of the item was $63.52, and the cashier ticket declined number was [redacted]8-[redacted]-TJX. After being directed to contact The Retail Equation/RAR, I reached out to them but did not receive a satisfactory resolution to my request. I am simply hoping to return the merchandise and choose a replacement myself, as it is common to receive gifts without receipts. I kindly ask that you reconsider allowing this return without the receipt so that I can continue to be a happy and satisfied customer of TJM. Thank you for your attention to this matter. Sincerely, Luz Maria Ortiz

Two weeks ago, I purchased an outdoor mat for $14.99 at TJ Maxx. Unfortunately, upon inspection at home, I found a crack in the upper right corner of the mat. Today, I returned to the Menifee, CA TJ Maxx without the receipt to exchange the damaged mat. Despite the original tags being attached and never having used the mat, the cashier refused the exchange due to the damage. I requested to speak with the manager, Vivian, and explained the situation once more. Vivian inquired about the receipt being emailed, to which I responded it was not. However, she indicated she couldn't assist and walked away. This experience left me feeling frustrated and disappointed in the poor customer service. I hope management can resolve this issue by providing store credit or allowing an exchange for the same mat to regain my trust in TJ Maxx.

Today, on 8/25/[redacted], I attempted to buy items at TJ Maxx in Gurnee, Illinois, with a total of approximately $[redacted]. When I used my TJ Maxx credit card, it was declined despite having enough balance. The situation escalated as the transaction couldn't process due to a computer issue, causing confusion among the employees. After contacting customer service, it was revealed that there was a block on the card due to an address change, although the credit was available. Despite several attempts by employees to process the payment, including manual entry of the card number, the transaction still failed. Frustrated by the lack of effort to resolve the issue and the assumption that I had insufficient credit, the situation became tense. Ultimately, I left without making a purchase and felt unwelcome at this particular TJ Maxx location.

I purchased a counterfeit ESTEE LAUDER face cream at the T.J.MAXX store in ENCINITAS, Southern California. When I inquired about it at the store, the manager's response left me feeling confused and upset. He casually admitted they sell fake products, stating, "Yes, we sell fake products here." This nonchalant attitude towards counterfeit goods was alarming. Upon expressing my concern about future purchases, he simply responded with, "Ok, no problem." This dismissive behavior was disrespectful and did not address my issue properly. The manager even went as far as claiming that the products I bought at the ESTEE LAUDER counter were the same as those sold at T.J.MAXX, despite clear differences like size discrepancies. This misleading information was frustrating. I hope T.J.MAXX will address this matter seriously and ensure better customer service standards at their store. I am greatly disappointed by the manager's inability to handle this situation appropriately.

I recently purchased what turned out to be a counterfeit ESTEE LAUDER face cream from the T.J.MAXX store in ENCINITAS, Southern California. When I raised my concern with the manager, I was shocked by his response, as he casually admitted they sold fake products. I expressed my discomfort and his nonchalant reply that it was okay if I stopped shopping there was deeply unsatisfying. I found his handling of the issue rude and dismissive towards me as a customer. Upon comparing the product from T.J.MAXX to one from an official ESTEE LAUDER retailer, it was evident that the T.J.MAXX product was not authentic, despite the manager's attempt to insist otherwise. This experience has left me disappointed, and I truly hope T.J.MAXX addresses this matter earnestly. Such poor customer service and disregard for authenticity should not be tolerated, especially from a store manager.

Hello, I'm Rick and I'm new to shopping at TJ Maxx. My late grandmother used to buy clothes for me there, and she encouraged me to exchange items I didn't like. Recently, I tried to return some shirts without a receipt, and the experience was upsetting. The staff treated me poorly, accusing me of being a thief. I just wanted to exchange the clothes for store credit, but the manager was unkind and made me feel ashamed. I was deeply hurt by the way I was spoken to, especially in relation to my grandmother. I simply seek an apology and the opportunity to exchange the clothes. I assure you, I am not a thief, and I never intended to cause any trouble. I hope to resolve this matter cordially.

I received a package from you on Sunday, December 4th. Unfortunately, it arrived in a terrible condition with rips and holes. When I opened it, I found a disaster inside - everything was broken and the boxes were damaged. There were 8 Christmas presents in the parcel, 4 of them were damaged and the other 4 were somewhat salvageable. This has never happened in my previous dealings with TKMAXX. I have returned the damaged items to the TKMAXX store in Weymouth.

Hello, I received my online order #[redacted] at 3:15 today, and unfortunately, the package arrived damaged with the box opened. Two gowns, listed below, are missing from the package. I have pictures of the damaged package if needed. I kindly request either the missing gowns to be sent to me or a refund for the amount. I contacted TJX Bank, but they directed me to TJMax customer service as they couldn't assist. Since the offices are closed, I am reaching out here for help. 1. SEQUIN VNECK 3/4 SLEEVE GOWN WITH TWIST Style#: [redacted] 2. EMBROIDERED BELL SLEEVE GOWN WITH ILLUSION DETAIL Style#: [redacted] Please address this matter promptly and let me know the resolution. Thank you. -Sheetal D.

I purchased these shoes and clothes as I am currently preparing for my mother's funeral. Unfortunately, my order was declined due to an algorithm used by Marshalls. I utilize a personal VPN for security purposes, which may have caused my computer ID to show a different location from my actual address in Vermont. When I attempted to address this issue with a customer service representative, I was met with poor service as she abruptly ended the call after I inquired about a resolution from Marshalls. This entire experience has been quite distressing. I had also reached out via email previously, but received no response. Furthermore, Marshalls included my phone number on a mail package without my consent. I am seeking a resolution from Marshalls to rectify this situation and would appreciate retaining my loyalty as a customer.

I recently returned an item to TJ Maxx within the 30-day return window, using my debit card and providing the receipt in-store as required by the return policy. Despite meeting all these requirements for a direct deposit refund, the refund has not gone through promptly as expected. I followed the instructions given to me in-store, where I was assured that the refund would be processed as a direct deposit, yet it has not even shown as pending in my bank account. I am frustrated because I faced a similar delay earlier this year, though that time the refund was returned to my card almost instantly. My experience with refund [redacted] has not been satisfactory, and I would like to see this matter resolved swiftly.

Yesterday, I mistakenly placed order number [redacted] for 2 items instead of the 1 I needed. I recently spoke with customer service who informed me that I cannot modify or cancel my order for the BOOMBOOM denim jacket and COOPER&ELLA pull-on slim pants. They advised me to return the items to a store instead. Can someone clarify this situation for me or provide assistance? Thank you.

I would like to file a complaint about an employee named Benji at Southlands Mall in Aurora, Colorado. Upon my visit, all register lights were on, with six employees behind the counter. Most were talking with their backs turned, leaving only one person serving customers. After waiting for over four minutes, I pointed out to the only working employee that others seemed idle. Benji reacted defensively and aggressively, turning off all the register lights once I mentioned it. His hostile and intimidating behavior, including mentioning a charge for shopping bags and making threatening facial expressions, made me very uncomfortable. I am disappointed by the lack of customer service and professionalism displayed. I would appreciate it if the corporate office addressed why such behavior is tolerated and why customers are left waiting while employees are not attending to them. Despite Benji's suggestion to speak to his manager, I prefer to report this incident online as I doubt his objectivity given his aggressive conduct.